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- Tasks: Lead a team to support the wellbeing of learners and create inclusive environments.
- Company: CITB, a passionate organisation dedicated to supporting young people in construction.
- Benefits: Free lunch, generous holiday, pension scheme, and professional development opportunities.
- Why this job: Make a real difference in young people's lives while developing your leadership skills.
- Qualifications: Experience in welfare or safeguarding, strong leadership skills, and IT literacy.
- Other info: Flexible hours with travel across sites and a commitment to fairness and inclusion.
The predicted salary is between 48600 - 69100 £ per year.
CITB Bircham Newton, England, United Kingdom
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CITB Bircham Newton, England, United Kingdom
3 days ago Be among the first 25 applicants
Join to apply for the Welfare Manager role at CITB
This range is provided by CITB. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Are you passionate about supporting young people and creating inclusive, safe environments where learners can thrive? CITB is looking for a dedicated Welfare Manager to lead our Welfare Team and champion the wellbeing of our residential learners across NCC sites.
Role: Welfare Manager
Location: NCC East, Bircham Newton (Norfolk) with regular travel to the other colleges in Erith (Kent) and Inchinnan (Scotland)
Hours of Work: Full-time, 35 hours per week including evenings and weekends
Contract Type: Permanent
Grade: SL1
Target Salary: £58,633 per annum
Special Requirements: This role also involves working outside of normal working hours, e.g. evening and weekends to provide cover and line management to the team where required. The post holder will also act as point of contact to facilitate ‘Out of Hours’ emergency telephone escalation process.
About the Role
As Welfare Manager, you will play a pivotal role in ensuring the mental, physical, social, and emotional wellbeing of our learners. You’ll lead a team of welfare professionals, working collaboratively with Safeguarding Leads, Health & Safety, and curriculum teams to deliver a high standard of support and personal development opportunities.
You will be responsible for:
- Leading and mentoring the Welfare Team to deliver outstanding learner support
- Ensuring compliance with safeguarding legislation and DfE Residential Accommodation Standards
- Organising engaging personal development activities and national awareness campaigns
- Acting as a key liaison with external agencies, including the Police, regarding welfare concerns
- Managing welfare inductions and creating a vibrant, inclusive environment outside training hours
- Supporting learners with travel, wellbeing needs, and safeguarding concerns
- Maintaining accurate records and contributing to quality improvement plans
Your Experience:
We’re seeking a compassionate and proactive people leader who:
- Has experience managing a team within welfare or safeguarding services for 16+ learners, ideally in an educational or residential setting
- Demonstrates previous line management experience with strong leadership, coaching, and team development skills
- Is confident handling sensitive and confidential information with professionalism
- IT literacy and must be comfortable working with systems such as SharePoint and Microsoft Office, as well as producing reports and analysing data
- Can work flexibly, including unsociable hours, and travel across sites
- Is committed to fairness, inclusion, and respect in all interactions
- Experience or a qualification in Youth Work would be an advantage
*For full details, please refer to the Role Profile.
What You’ll Get in Return:
- Free onsite lunch at Bircham Newton
- Free onsite parking
- 25 days holiday + bank holidays
- 3 additional days Christmas shutdown
- Generous pension scheme (up to 9% employer contribution)
- Life assurance (4x salary)
- 2 paid volunteering days per year
- 24/7 GP Services
- Professional development & funded training qualifications
- Employee Assistance Programme
Why Join CITB
At CITB, we’re building the future of construction by supporting learners every step of the way. You’ll be part of a passionate team that values wellbeing, development, and continuous improvement.
Closing Date
Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis; therefore, early applications are encouraged to avoid disappointment.
Safer Recruitment
CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service. An enhanced DBS with child barring check for England and a PVG for Scotland is required for this post.
During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Education and Management
- Industries
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King\’s Lynn, England, United Kingdom 14 hours ago
King\’s Lynn, England, United Kingdom 11 hours ago
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Welfare Manager employer: Citb
Contact Detail:
Citb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and welfare sectors. You never know who might have a lead on the perfect role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching CITB and their values. Show them you’re not just another candidate; demonstrate your passion for supporting young people and creating inclusive environments.
✨Tip Number 3
Practice your responses to common interview questions, especially around leadership and safeguarding. We want you to feel confident and ready to showcase your experience managing teams and handling sensitive situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the CITB team.
We think you need these skills to ace Welfare Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting young people shine through. We want to see how you can create inclusive and safe environments where learners can thrive!
Tailor Your Experience: Make sure to highlight your relevant experience in welfare or safeguarding services. We’re looking for someone who has managed a team and can demonstrate strong leadership skills, so don’t hold back on those examples!
Be Professional: Since this role involves handling sensitive information, it’s crucial to convey your professionalism in your application. Use clear language and structure your thoughts well to show us you can handle confidential matters with care.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Citb
✨Know Your Stuff
Before the interview, dive deep into CITB's mission and values. Understand their approach to welfare and how they support learners. This will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Welfare Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, especially in welfare or safeguarding settings. Highlight your coaching and mentoring experiences to demonstrate your leadership style.
✨Be Ready for Scenario Questions
Expect questions about handling sensitive situations or emergencies. Think of specific instances where you’ve dealt with welfare concerns or safeguarding issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about the challenges the Welfare Team currently faces or how CITB measures the success of its welfare initiatives. This shows your proactive attitude and genuine interest in contributing to their mission.
