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- Tasks: Engage with training providers, manage relationships, and support their business development needs.
- Company: CITB is a leading organisation in the construction sector, focused on skills and training.
- Benefits: Enjoy mobile work, travel opportunities, and a chance to make a real impact in the industry.
- Why this job: Join a dynamic team, build valuable connections, and contribute to the evolving construction skills landscape.
- Qualifications: A-Level or equivalent, relationship management experience, and knowledge of the construction training sector required.
- Other info: Full-time role with regular travel across Great Britain; safeguarding checks are mandatory.
The predicted salary is between 28800 - 43200 £ per year.
Join the CITB Customer Engagement Team as a Training Provider Relationship Manager. In this role, you will engage with training providers on behalf of CITB, building and maintaining positive relationships to support their business development needs.
The role requires extensive travel across Great Britain to meet clients and build rapport. You will collaborate with colleagues across the organization, manage stakeholder expectations, and be the main point of contact for our customers, supporting their growth in the evolving construction skills landscape.
Key Responsibilities:
- Manage relationships with a caseload of training providers.
- Expand the network through business development activities, promoting opportunities, and supporting provider sign-ups and contracting processes.
- Conduct regular review meetings to assess provider performance.
- Maintain engagement with internal teams and external services to ensure a holistic provider experience.
- Advocate for providers, providing feedback to internal stakeholders for network improvements.
- Maintain up-to-date knowledge of CITB offerings and the construction sector.
- Represent CITB at meetings, events, and on social media channels.
- Communicate and present CITB's offerings effectively, adapting materials as needed.
- Respond to complex provider queries or complaints, escalating when necessary.
- Keep accurate records of engagement using CRM tools, providing reports and analysis.
- Participate in internal projects and meetings as required.
- Provide sector-specific insights in devolved nations to influence skills policies.
What You Will Have:
- Proven relationship management skills.
- Experience in delivering business development outcomes.
- Ability to plan and manage your workload effectively.
- High-quality customer service experience.
- Strong communication and interpersonal skills.
- Ability to understand complex information and sectoral knowledge.
- Experience working collaboratively to achieve outcomes.
- Good knowledge of the construction training and skills landscape.
- Understanding of training providers and their offerings.
- Educated to A-Level standard or equivalent, or practical experience.
- Experience in or with the construction industry.
- Knowledge of training and upskilling routes into construction.
- Familiarity with CITB products and their relevance to training providers.
For roles in Wales, proficiency in Welsh is desirable.
Safeguarding England & Wales: CITB is committed to safeguarding vulnerable groups. Candidates must be willing to undergo necessary checks, including DBS, and online searches during shortlisting.
Scotland: Similarly, candidates must be willing to undergo PVG checks. CITB may conduct online searches as part of due diligence.
Additional Information:
- Seniority level: Associate
- Employment type: Full-time
- Job functions: General Business, Business Development, Other
- Industries: Construction, Vocational Training, Higher Education
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Training Provider Relationship Manager employer: Citb
Contact Detail:
Citb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Provider Relationship Manager
✨Tip Number 1
Familiarise yourself with CITB's offerings and the construction training landscape. Understanding their products and how they relate to training providers will help you engage more effectively during interviews.
✨Tip Number 2
Network with professionals in the construction training sector. Attend industry events or webinars to meet potential colleagues and training providers, which can give you insights and connections that may benefit your application.
✨Tip Number 3
Prepare to discuss your relationship management experiences in detail. Think of specific examples where you've successfully built rapport and managed expectations, as this will demonstrate your suitability for the role.
✨Tip Number 4
Stay updated on current trends and challenges in the construction industry. Being knowledgeable about the sector will not only impress interviewers but also show your commitment to supporting training providers effectively.
We think you need these skills to ace Training Provider Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relationship management skills and experience in business development. Use specific examples that demonstrate your ability to build and maintain relationships, especially within the construction sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the construction training landscape and your passion for supporting training providers. Mention how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed client relationships or worked collaboratively to achieve outcomes. This will show that you have the necessary experience to excel in this position.
Showcase Communication Skills: Since strong communication is key for this role, consider including examples of how you've effectively communicated complex information in past roles. This could be through presentations, reports, or stakeholder engagement.
How to prepare for a job interview at Citb
✨Know Your Training Providers
Before the interview, research the training providers you will be managing relationships with. Understand their offerings, strengths, and challenges. This knowledge will help you demonstrate your commitment to supporting their business development needs.
✨Showcase Your Relationship Management Skills
Be prepared to discuss your previous experiences in relationship management. Use specific examples to illustrate how you've successfully built and maintained relationships in the past, particularly in a business development context.
✨Demonstrate Your Communication Skills
As a Training Provider Relationship Manager, strong communication is key. Practice articulating CITB's offerings clearly and concisely. Be ready to adapt your communication style based on the audience, whether it's a training provider or an internal stakeholder.
✨Prepare for Travel Discussions
Since this role requires regular travel across Great Britain, be ready to discuss your flexibility and willingness to travel. Highlight any previous experience you have with managing workloads while on the move, ensuring that you can maintain effective relationships despite being mobile.
