At a Glance
- Tasks: Deliver exceptional customer service and support learners in their success journey.
- Company: Join CITB, a leader in training operations with a supportive culture.
- Benefits: Enjoy free gym access, 25 days holiday, and a generous pension scheme.
- Other info: Flexible working options and opportunities for professional growth.
- Why this job: Make a real difference in learners' lives while developing your skills.
- Qualifications: NVQ Level 3 in Business Administration or equivalent experience required.
The predicted salary is between 28784 - 28784 € per year.
Are you passionate about delivering exceptional customer service and supporting learners on their journey to success? CITB is looking for a proactive and detail-oriented Support Services Administrator to join our team in Bircham Newton. In this dynamic role, you’ll be at the heart of our training operations working with multiple different teams across the college. You will be responsible for ensuring smooth administrative processes and a positive experience for learners, colleagues, and visitors.
About the Role
- Location: NCC East, Bircham Newton, King’s Lynn, Norfolk, PE31 6RH
- Hours of Work: Full-time (35 hours per week)
- Working Pattern: Monday - Thursday 8:45am – 5pm and Friday 9am – 4pm (5 days per week in the office)
- Contract: Permanent
- Grade: TM2
- Target Salary: £28,784 per annum
What You’ll Be Doing:
- Provide timely and efficient customer service to both internal and external stakeholders
- Accurately complete a wide range of administrative tasks and maintain records to support training delivery
- Proactively plan activities and prioritise workloads to achieve deadlines
- Upload learner requirements to internal systems to enable progression to EPA within set timescales
- Use internal and external systems in line with CITB, awarding organisation, funding, and scheme requirements
- Supervise and invigilate learner assessments and exams, ensuring compliance with all relevant regulations
- Manage learner registrations, enrolments, qualification claims, and data updates in accordance with awarding body requirements
- Collaborate with colleagues to ensure seamless coverage during absences
- Support purchasing activities to ensure timely availability of materials and resources
- Respond to enquiries and work collaboratively to find solutions
- Attend team meetings, workshops, and training sessions to stay current with industry changes
- Promote and maintain a safe, inclusive, and supportive learning environment
- Be flexible to work at other sites such as Erith or Inchinnan to attend training or meetings
Your Experience:
- NVQ Level 3 in Business Administration, Customer Service, or equivalent experience
- Minimum of 3 GCSEs (or equivalent) including Maths and English
- Intermediate proficiency in Microsoft Office applications, including competence in Excel
- Confident using databases and previous experience using Aptem LMS would be an advantage
- Excellent communication and customer service skills
- Strong attention to detail and problem-solving abilities
- Self-motivated, well-organised, and able to work independently
- Effective team player with a professional and enthusiastic approach
- Ability to interpret and share information clearly
- Experience working in an educational setting would be an advantage
- Understanding of certification schemes in construction training would be an advantage
What You’ll Get in Return:
- Free onsite parking
- Free onsite gym
- 25 days holiday + bank holidays
- Christmas shutdown
- Flexible benefits, including ability to purchase additional leave
- Generous pension scheme (up to 9% employer contribution)
- Life assurance
- 2 paid volunteering days per year
- Employee Assistance Programme
- We Care 24/7 GP Service
Safer Recruitment
CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service. A basic DBS is required for this post.
Support Services Administrator employer: CITB
CITB is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture in Bircham Newton. With a focus on professional development, generous benefits such as a robust pension scheme, flexible leave options, and a commitment to employee welfare, CITB ensures that its team members thrive both personally and professionally while contributing to the success of learners in the construction industry.
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees at CITB or similar organisations on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administration. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! Bring examples of your previous work or projects that highlight your attention to detail and problem-solving abilities. This will help you stand out as a proactive candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly.
We think you need these skills to ace Support Services Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Support Services Administrator role. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills:Since this role is all about delivering exceptional customer service, don’t hold back! Share specific examples of how you've gone above and beyond for customers in the past. We love a good story!
Be Detail-Oriented:Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. We appreciate a polished application that reflects your organisational skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it’s super easy and straightforward!
How to prepare for a job interview at CITB
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Support Services Administrator role. Familiarise yourself with the key responsibilities and how they contribute to the overall success of CITB. This will help you articulate how your skills and experiences align with what they're looking for.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be prepared to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a challenging issue. This will demonstrate your proactive approach and problem-solving abilities.
✨Be Organised and Detail-Oriented
As an administrator, attention to detail is crucial. During the interview, highlight your organisational skills and how you manage multiple tasks effectively. You might even want to mention any tools or methods you use to stay organised, as this shows you're ready to hit the ground running.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the team dynamics, opportunities for professional development, or how CITB measures success in this position. It’s a great way to engage with the interviewer and leave a lasting impression.
