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- Tasks: Coordinate product delivery and enhance customer experience through data analysis and relationship management.
- Company: Join CITB, a leader in supporting the construction industry's skilled workforce.
- Benefits: Enjoy 25 days holiday, generous pension, professional development, and wellbeing support.
- Why this job: Make a real impact by becoming a product expert and improving services for customers.
- Qualifications: Strong communication skills, problem-solving abilities, and experience in product/service environments.
- Other info: Flexible working hours and opportunities for travel and personal growth.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a proactive and detail-oriented Product and Services Coordinator to support the successful delivery of key products and services. Working closely with the Quality Team both desk-based and mobile, you’ll play a vital role in ensuring products are delivered efficiently, meet customer needs, and align with strategic objectives. You’ll become a subject matter expert in your product area, collaborating across teams and engaging with stakeholders to continuously improve performance and customer experience.
Role: Product and Services Coordinator
Location: Peterborough/Bircham Hybrid (This role is based in Bircham or Peterborough 1-2 days per week)
Hours of Work: Full-time (35 hours per week)
Contract: Permanent
Grade: TM3
What You’ll Be Doing:
- Delivery and performance of products and services
- Coordinate the delivery of products and services across multiple internal and external teams
- Monitor performance against service level agreements (SLAs)
- Work with Finance to track and review financial performance
- Act as the main point of contact for your product or service
- Manage and resolve customer complaints effectively
- Using data to inform product delivery
- Analyse data from multiple sources to track performance
- Provide insights and recommendations to improve delivery
- Share key product insights with stakeholders across teams
Managing Relationships:
- Collaborate with colleagues across a variety of teams
- Build relationships with customers, partners, and suppliers
- Represent the organisation in meetings related to product delivery and operations
- Continually develop product understanding
- Build and maintain in-depth product knowledge
- Understand how your product fits within the wider offering
- Contribute to decisions on future product development
- Act as a go-to expert for your product area
Decision Making and Business Impact:
- Make informed decisions within defined parameters
- Deliver meaningful impact on a specific product or service
- Influence teams across the organisation
- Communicate effectively on sensitive or commercially confidential matters
Your Experience:
- Ability to become a product expert in a complex environment
- Strong communication skills (written, verbal, and face-to-face)
- Proven ability to build and maintain relationships
- Experience managing customer and stakeholder relationships
- Strong problem-solving and analytical skills
- Excellent organisation and time management
- High attention to detail across data, reporting, and communications
- Confident working independently and within a team
- Customer-focused, professional, and enthusiastic approach
- Comfortable working with data and financial information
- Experience of delivering Products and/or Services
- Experience of working in a product/service environment
Special Conditions / Other Requirements:
- Flexible approach to working hours to meet deadlines
- Willingness to switch to different product areas based on business need
- UK travel and occasional overnight stays may be required
What You’ll Get in Return:
- Free onsite parking
- 25 days holiday + bank holidays + 3 days Christmas shutdown
- Generous pension scheme (up to 9% employer contribution)
- Life assurance (4x salary)
- 2 paid volunteering days per year
- 24/7 GP Services
- Professional development & funded training qualifications
- Employee Assistance Programme — because your wellbeing matters
Why Join CITB?
CITB has a clear purpose — to support the construction industry to have the skilled, competent, and inclusive workforce it needs, now and in the future.
Closing Date: Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis; therefore, early applications are encouraged to avoid disappointment.
Safer Recruitment: CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service. A Basic DBS check is required for this post. During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.
Product and Services Coordinator employer: Citb
Contact Detail:
Citb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product and Services Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your communication skills. Whether it’s face-to-face or over the phone, being able to articulate your thoughts clearly will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Product and Services Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product and Services Coordinator role. Highlight your experience in managing products and services, and show how your skills align with what we’re looking for.
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. Don’t forget to mention any experience you have in building relationships with customers and stakeholders!
Be Data Savvy: We love candidates who can work with data! If you’ve got experience analysing performance metrics or using data to inform decisions, make sure to include that in your application to stand out.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm for the role and get you into the process quickly!
How to prepare for a job interview at Citb
✨Know Your Products Inside Out
As a Product and Services Coordinator, you'll need to be a subject matter expert. Before the interview, dive deep into the products and services offered by the company. Understand their features, benefits, and how they align with customer needs. This knowledge will help you answer questions confidently and demonstrate your proactive approach.
✨Showcase Your Communication Skills
Strong communication is key in this role. Prepare examples of how you've effectively communicated with stakeholders or resolved customer complaints in the past. Practise articulating your thoughts clearly and concisely, as this will reflect your ability to build relationships and influence teams across the organisation.
✨Be Data-Savvy
Since the role involves analysing data to track performance, brush up on your analytical skills. Be ready to discuss how you've used data in previous roles to inform decisions or improve service delivery. Highlight any experience you have with financial information, as this will show your comfort level with the numbers side of things.
✨Demonstrate Your Problem-Solving Skills
The ability to manage and resolve issues is crucial for this position. Think of specific challenges you've faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical thinking and customer-focused approach.