At a Glance
- Tasks: Build and maintain relationships with training providers across Great Britain.
- Company: Join CITB, a leader in construction skills development.
- Benefits: Competitive salary, travel opportunities, and professional growth.
- Other info: Dynamic role with opportunities for career advancement in a supportive environment.
- Why this job: Make a real impact in the construction sector while travelling and networking.
- Qualifications: Strong relationship management and communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join the CITB Customer Engagement Team as a Training Provider Relationship Manager. In this role, you will engage with training providers on behalf of CITB, building and maintaining positive relationships to support their business development needs. The role requires extensive travel across Great Britain to meet clients and build rapport. You will collaborate with colleagues across the organization, manage stakeholder expectations, and be the main point of contact for our customers, supporting their growth in the evolving construction skills landscape.
Key Responsibilities:
- Manage relationships with a caseload of training providers.
- Expand the network through business development activities, promoting opportunities, and supporting provider sign-ups and contracting processes.
- Conduct regular review meetings to assess provider performance.
- Maintain engagement with internal teams and external services to ensure a holistic provider experience.
- Advocate for providers, providing feedback to internal stakeholders for network improvements.
- Maintain up-to-date knowledge of CITB offerings and the construction sector.
- Represent CITB at meetings, events, and on social media channels.
- Communicate and present CITB's offerings effectively, adapting materials as needed.
- Respond to complex provider queries or complaints, escalating when necessary.
- Keep accurate records of engagement using CRM tools, providing reports and analysis.
- Participate in internal projects and meetings as required.
- Provide sector-specific insights in devolved nations to influence skills policies.
What You Will Have:
- Proven relationship management skills.
- Experience in delivering business development outcomes.
- Ability to plan and manage your workload effectively.
- High-quality customer service experience.
- Strong communication and interpersonal skills.
- Ability to understand complex information and sectoral knowledge.
- Experience working collaboratively to achieve outcomes.
- Good knowledge of the construction training and skills landscape.
- Understanding of training providers and their offerings.
- Educated to A-Level standard or equivalent, or practical experience.
- Experience in or with the construction industry.
- Knowledge of training and upskilling routes into construction.
- Familiarity with CITB products and their relevance to training providers.
Safeguarding:
CITB is committed to safeguarding vulnerable groups. Candidates must be willing to undergo necessary checks, including DBS, and online searches during shortlisting. Similarly, candidates in Scotland must be willing to undergo PVG checks. CITB may conduct online searches as part of due diligence.
Additional Information:
- Seniority level: Associate
- Employment type: Full-time
- Job functions: General Business, Business Development, Other
- Industries: Construction, Vocational Training, Higher Education
Training Provider Relationship Manager in Peterborough employer: CITB
CITB is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With a competitive salary, generous benefits including a robust pension scheme and professional development opportunities, employees are empowered to thrive in their roles while contributing to the future of UK construction. The hybrid working model in Peterborough further enhances work-life balance, making CITB a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Training Provider Relationship Manager in Peterborough
✨Tip Number 1
Network like a pro! Attend industry events and connect with training providers and other professionals in the construction sector. Building those relationships can give you a leg up when applying for roles like the Training Provider Relationship Manager.
✨Tip Number 2
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like CITB, and express your interest in their work. A friendly email or LinkedIn message can go a long way in making a memorable impression.
✨Tip Number 3
Show off your skills! When you get the chance to chat with potential employers, highlight your relationship management and business development experience. Use specific examples to demonstrate how you've successfully built rapport and supported growth in previous roles.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in the construction training landscape. This knowledge will not only help you in interviews but also show that you're genuinely interested in the field. Plus, it’s a great conversation starter!
We think you need these skills to ace Training Provider Relationship Manager in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Training Provider Relationship Manager role. Highlight your relationship management skills and any relevant experience in business development. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the construction sector and how your skills align with CITB's mission. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Communication Skills:Since this role involves a lot of interaction with training providers, make sure to demonstrate your strong communication skills in your application. Whether it's through your writing style or examples of past experiences, let us know you can connect with people!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at CITB
✨Know Your Providers
Before the interview, research the training providers you’ll be managing relationships with. Understand their offerings, strengths, and challenges. This will help you demonstrate your knowledge and show that you're genuinely interested in supporting their growth.
✨Showcase Your Communication Skills
As a Training Provider Relationship Manager, strong communication is key. Prepare to discuss how you've effectively communicated complex information in the past. Use examples that highlight your ability to adapt your message for different audiences, whether in meetings or on social media.
✨Demonstrate Your Business Development Acumen
Be ready to share specific examples of how you've successfully driven business development outcomes in previous roles. Discuss strategies you've used to expand networks and promote opportunities, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and relationship management abilities. Think about past experiences where you’ve had to handle complex queries or complaints from providers, and be prepared to explain how you resolved them.
