At a Glance
- Tasks: Coordinate delivery of products and services, ensuring efficiency and customer satisfaction.
- Company: Join a dynamic organisation committed to quality and innovation.
- Benefits: Enjoy 25 days holiday, generous pension, and professional development opportunities.
- Other info: Flexible working hours and opportunities for travel enhance your career growth.
- Why this job: Become a product expert and make a real impact on customer experience.
- Qualifications: Strong communication skills and experience in managing relationships are essential.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a proactive and detail-oriented Product and Services Coordinator to support the successful delivery of key products and services. Working closely with the Quality Team both desk-based and mobile, you’ll play a vital role in ensuring products are delivered efficiently, meet customer needs, and align with strategic objectives. You’ll become a subject matter expert in your product area, collaborating across teams and engaging with stakeholders to continuously improve performance and customer experience.
What You’ll Be Doing
- Delivery and performance of products and services
- Coordinate the delivery of products and services across multiple internal and external teams
- Monitor performance against service level agreements (SLAs)
- Work with Finance to track and review financial performance
- Act as the main point of contact for your product or service
- Manage and resolve customer complaints effectively
- Using data to inform product delivery
- Analyse data from multiple sources to track performance
- Provide insights and recommendations to improve delivery
- Share key product insights with stakeholders across teams
Managing Relationships
- Collaborate with colleagues across a variety of teams
- Build relationships with customers, partners, and suppliers
- Represent the organisation in meetings related to product delivery and operations
- Continually develop product understanding
- Build and maintain in-depth product knowledge
- Understand how your product fits within the wider offering
- Contribute to decisions on future product development
- Act as a go-to expert for your product area
Decision Making and Business Impact
- Make informed decisions within defined parameters
- Deliver meaningful impact on a specific product or service
- Influence teams across the organisation
- Communicate effectively on sensitive or commercially confidential matters
Your Experience
- Ability to become a product expert in a complex environment
- Strong communication skills (written, verbal, and face-to-face)
- Proven ability to build and maintain relationships
- Experience managing customer and stakeholder relationships
- Strong problem-solving and analytical skills
- Excellent organisation and time management
- High attention to detail across data, reporting, and communications
- Confident working independently and within a team
- Customer-focused, professional, and enthusiastic approach
- Comfortable working with data and financial information
- Experience of delivering Products and/or Services
- Experience of working in a product/service environment
Special Conditions / Other Requirements
- Flexible approach to working hours to meet deadlines
- Willingness to switch to different product areas based on business need
- UK travel and occasional overnight stays may be required
What You’ll Get in Return
- Free onsite parking
- 25 days holiday + bank holidays + 3 days Christmas shutdown
- Generous pension scheme (up to 9% employer contribution)
- Life assurance (4x salary)
- 2 paid volunteering days per year
- 24/7 GP Services
- Professional development
CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service. A Basic DBS check is required for this post.
Product and Services Coordinator in Norfolk employer: Citb
CITB is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where collaboration and innovation thrive. With a generous benefits package including 25 days of holiday, a robust pension scheme, and opportunities for professional development, employees in the Product and Services Coordinator role can expect a fulfilling career in a dynamic environment located in the picturesque areas of Peterborough or Bircham. The company's commitment to safeguarding and community engagement further enhances its appeal as a meaningful place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Product and Services Coordinator in Norfolk
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re not just another candidate; you’re genuinely interested in what they do!
✨Tip Number 3
Practice your communication skills. Whether it’s face-to-face or over the phone, being able to articulate your thoughts clearly is key to making a great impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Product and Services Coordinator in Norfolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Product and Services Coordinator. Use keywords from the job description to show that you understand what we’re looking for.
Showcase Your Communication Skills:Since strong communication is key for this role, don’t shy away from demonstrating your written communication skills in your application. Keep it clear, concise, and professional while still letting your personality shine through!
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! Include examples in your application that showcase your analytical skills and how you've effectively resolved issues in past roles. This will help us see your potential impact on our team.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the role!
How to prepare for a job interview at Citb
✨Know Your Products Inside Out
As a Product and Services Coordinator, you'll need to be a subject matter expert. Dive deep into the products and services offered by the company. Familiarise yourself with their features, benefits, and how they align with customer needs. This knowledge will help you answer questions confidently and demonstrate your commitment to the role.
✨Showcase Your Communication Skills
Strong communication is key in this role. Prepare examples of how you've effectively communicated with stakeholders or resolved customer complaints in the past. Practising clear and concise responses will help you convey your thoughts better during the interview.
✨Demonstrate Your Analytical Mindset
Since the role involves using data to inform product delivery, be ready to discuss your experience with data analysis. Bring examples of how you've used data to track performance or improve service delivery. This will show that you can make informed decisions based on insights.
✨Build Rapport with Interviewers
Building relationships is crucial for this position. During the interview, engage with your interviewers by asking insightful questions about the team dynamics and collaboration. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
