At a Glance
- Tasks: Be the friendly voice of CITB, helping customers with their enquiries via phone, email, and live chat.
- Company: Join CITB, a supportive organisation dedicated to creating positive customer experiences.
- Benefits: Enjoy a hybrid work model, competitive salary, and a chance to develop your skills.
- Other info: Full-time role with great opportunities for growth in a dynamic environment.
- Why this job: Make a real difference by providing exceptional support and leaving a lasting impression on customers.
- Qualifications: Strong communication skills and a passion for delivering excellent customer service.
The predicted salary is between 24000 - 28000 € per year.
As a Customer Operations Adviser, you will be the first point of contact for CITB customers, delivering friendly, efficient, and solutions-focused support across a range of services. You’ll play a vital role in creating positive customer experiences—taking ownership of enquiries, resolving issues with confidence, and ensuring every interaction leaves a lasting impression. You will be responsible for delivering a high standard of customer service, consistently exceeding expectations.
Working across multiple channels, you’ll handle enquiries with professionalism and care, ensuring every customer feels heard, valued, and supported. Living the CITB values will be at the heart of everything you do.
Location: Bircham Hybrid (This role is based in Bircham 2-3 days per week). To support Induction and training, this role be required to be onsite for the first month, moving to hybrid working at the discretion of the line manager and based on business requirements.
Hours of Work: Full-time (35 hours per week) between CITB's normal operating hours of 08:00 to 18:00 unless otherwise agreed.
Contract: 12 Month Fixed Term Contract. Grade TM1.
What You’ll Be Doing:
- Customer Interaction: Be the voice of CITB—responding to customer enquiries via phone, email, and live chat. Take ownership of each interaction, providing a seamless and supportive experience that goes above and beyond expectations.
- Service Delivery: Process customer requests accurately and efficiently using CITB systems. Follow clear procedures while working at pace to meet service standards and deliver results customers can rely on.
Customer Operations Adviser (Transition Team) in Norfolk employer: CITB
CITB is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for those looking to grow in their careers. With a focus on delivering outstanding customer service, employees are empowered to take ownership of their roles while enjoying the flexibility of hybrid working arrangements in Bircham. The company values its staff, offering comprehensive training and a collaborative environment that fosters both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Adviser (Transition Team) in Norfolk
✨Tip Number 1
Get to know the company inside out! Research CITB's values and services so you can show how you align with their mission during your interviews. This will help us stand out as a candidate who truly understands what they’re all about.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Operations Adviser. This will help us feel more confident in handling enquiries and showcasing our problem-solving abilities when it counts.
✨Tip Number 3
Network like a pro! Connect with current or former CITB employees on LinkedIn. They can provide insider tips and maybe even put in a good word for us. Plus, it shows we’re proactive and genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that we’re keen on being part of the CITB team right from the start.
We think you need these skills to ace Customer Operations Adviser (Transition Team) in Norfolk
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your friendly and efficient support.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and values mentioned in the job description. We love seeing candidates who understand what we’re all about at CITB.
Be Professional Yet Approachable:Your written communication should reflect the balance of professionalism and friendliness we value. Use a warm tone while keeping it clear and concise—this is key to making a great first impression!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at CITB
✨Know the Company Inside Out
Before your interview, take some time to research CITB and its values. Understand their mission and how they support customers. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for a customer. Think about specific situations where you resolved issues or created positive experiences. This will demonstrate your ability to take ownership of enquiries and deliver exceptional service.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are committed to understanding customer needs—key traits for a Customer Operations Adviser.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play scenarios where you might have to handle a customer enquiry. Practice responding to different types of customer interactions, whether they're straightforward or challenging. This will help you feel more confident and prepared to showcase your problem-solving skills.
