At a Glance
- Tasks: Manage employer accounts and deliver top-notch customer service in the CITB Levy lifecycle.
- Company: Join CITB, a respected organisation shaping the future of UK construction.
- Benefits: Enjoy free lunch, gym access, generous holidays, and a strong pension scheme.
- Other info: Opportunities for professional development and a supportive team culture.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 35180 - 35180 £ per year.
Hours of Work
Full-time (35 hours per week)
Grade
TM3
Target Salary
£35,180 per annum
Location
Bircham Newton – on average two days in the office per week following initial face to face training
CITB is on the lookout for a dynamic Levy Operations Co-ordinator who’s ready to deliver outstanding customer service, expertly manage employer accounts, and play a key role in driving the success of the CITB Levy lifecycle.
What you’ll be doing
- Effective account management and support of all activities within the CITB Levy Lifecyle, including:
- Registration of new employers
- Review and maintenance of information held on the CITB Levy Register
- Administration of employer accounts (e. g. changes to status, scope, contact details, online account support etc)
- Support in Levy Returns and Assessments
- Support with the collection of CITB Levy collection
- Responsibility for the delivery of a professional customer service and experience – exceeding our customer’s expectations by taking ownership of every customer interaction ensuring an excellent standard of service every time.
- Providing support and guidance to ensure customer adherence to all relevant Levy related legislation and statutory requirements whilst complying with all regulatory requirements.
- Effective use of all available methods of customer communication including telephony (both inbound and outbound), emails, correspondence, virtual face to face and future methods adopted.
- To ensure timely delivery of workload is completed to required quality benchmarks
- To provide on the job training, knowledge sharing and collaboration to support to new and existing team members
What we’re looking for
- Clear, confident and persuasive communicator at appropriate levels demonstrated by a variety of written, verbal and face-to-face methods
- Ability to develop and maintain relationships with customers
- Strong customer focus with enhanced customer handlings skills (including handling difficult customers)
- Problem-solving skills and dispute resolution skills
- Self-motivate and able to manage and complete own workload within timescales
- Committed, enthusiastic and professional
- Computer literate with a high attention to detail and accuracy
- Experience of working in a customer services team
- Working within a regulated environment
- Working knowledge of CITB Levy scheme and systems used in the administration of this scheme.
- Recognised customer service qualification
- Free onsite lunch at NCC sites
- Subsidised Costa Coffee on site at NCC Bircham
- Free onsite parking
- Free onsite gym at Bircham Newton
- 25 days holiday + bank holidays
- 3 additional days Christmas shutdown
- Generous pension scheme (up to 9% employer contribution)
- Life assurance (4x salary)
- 2 paid volunteering days per year
- Professional development & funded training qualifications
- Employee Assistance Programme
- Be part of a respected organisation shaping the future of UK construction
- Closing Date
Please note that we reserve the right to close the vacancy prior to the stated closing date.
Applications will be reviewed on an ongoing basis, therefore early applications are encouraged to avoid disappointment.
Safer Recruitment – Incidental
CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people.
Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service.
A basic DBS is required for this post.
During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience.
Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
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Levy Operations Coordinator employer: CITB
CITB is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With a competitive salary, generous benefits including a robust pension scheme and professional development opportunities, employees are empowered to thrive in their roles while contributing to the future of UK construction. The hybrid working model in Peterborough further enhances work-life balance, making CITB a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Levy Operations Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CITB. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CITB before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Levy Operations Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CITB:Your cover letter is your chance to shine! Tell us why you want to work at CITB specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CITB!
How to prepare for a job interview at CITB
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
