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- Tasks: Engage with clients, book visits for consultants, and handle objections with a positive attitude.
- Company: Citation is a top UK provider of Health and Safety, HR, and Employment Law services.
- Benefits: Enjoy 25 days holiday, birthday off, healthcare plan, and unique perks like Pawternity Leave.
- Why this job: Join a supportive team in a fast-paced role with opportunities for growth and client engagement.
- Qualifications: No experience needed; just bring your passion for customer service and strong communication skills.
- Other info: Hybrid work model: 2 days in the office, 3 days at home.
Field Support Executive – No experience needed. Location: Wilmslow, hybrid, 2 days in the office, 3 days at home. Salary: £22,575 per annum Hours: Monday – Friday 08:30 – 17:00 pm Citation is one of the UK's leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses. We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation. We love what we do, and we're on a mission to grow and that's where you come in. Not bragging but…we've also just been named one of the Sunday Times Best companies to work for. Again. We are on the lookout for a Field Support Executive to join our busy Diary Management Team at our Head Office in Wilmslow. You will be responsible for contacting our current clients and booking in visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do. Your role: Client Engagement: You will be at the forefront, engaging with businesses, understanding their unique needs. Your ability to connect with clients and grasp their specific requirements will be essential when booking client visits. Building Relationships: Developing and maintaining strong relationships with clients is key to your success, tailoring your approach to meet their specific needs. Objection Handling: Skilfully handling objections is a core aspect of this role. You'll have the expertise to address any concerns clients may have regarding service or booking their visits in on time. Adaptive Communication: You'll possess the agility to adapt and vary your communication style to resonate effectively with diverse audiences, ensuring your message is received with clarity and enthusiasm. This is a busy, fast-paced role where a high volume of Outbound calling our clients will be required. Who are we looking for? Whatever your background, it is paramount to us that you are passionate about great customer service. We can teach you the rest. We want great people who can engage effectively over the phone and are able to deliver value add to the client. The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once. They will have excellent communication skills, along with a first-class telephone manner. As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions to our clients. Here's a taste of the perks we roll out for our extraordinary team members: * 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays. * Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. * Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness. * Growing Families: We're all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family. * Healthcare cash plan: Your well-being is our priority. That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best. * Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience! * Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities. Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements
Field Support Executive employer: Citation
Contact Detail:
Citation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Executive
✨Tip Number 1
Familiarize yourself with Citation's core values and mission. When you understand what drives the company, you can better align your conversations with potential clients to reflect those values, showcasing your enthusiasm for their culture.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves a high volume of outbound calls, being able to engage clients effectively over the phone is crucial. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Develop your objection handling techniques. Think about common objections clients might have and prepare responses that demonstrate your problem-solving abilities. This will help you feel more prepared and confident during client interactions.
✨Tip Number 4
Showcase your organizational skills. Since you'll be managing multiple diaries, consider using tools or apps to demonstrate how you can keep track of appointments and client needs efficiently. This will highlight your ability to handle the fast-paced nature of the role.
We think you need these skills to ace Field Support Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Field Support Executive position. Tailor your application to highlight how your background aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills, especially in customer service and communication. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to engage with clients.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your eagerness to learn. Mention specific examples of how you can contribute to the team and align with the company's core values of support and innovation.
Highlight Soft Skills: Since the role emphasizes client engagement and relationship building, make sure to highlight your soft skills such as adaptability, problem-solving, and effective communication in both your CV and cover letter.
How to prepare for a job interview at Citation
✨Show Your Passion for Customer Service
Since the role emphasizes great customer service, make sure to express your enthusiasm for helping clients. Share any relevant experiences, even if they are from different fields, that demonstrate your commitment to providing excellent service.
✨Demonstrate Strong Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would adapt your communication style to meet the needs of different clients.
✨Prepare for Objection Handling
Think about potential objections clients might have and prepare responses. Show that you can handle concerns with empathy and provide solutions, which is crucial for booking client visits successfully.
✨Highlight Your Organizational Skills
Since you'll be managing multiple diaries, emphasize your organizational abilities. Provide examples of how you've effectively managed tasks or schedules in the past, showcasing your ability to stay on top of things in a busy environment.
