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- Tasks: Engage with clients, book visits, and provide exceptional support.
- Company: Citation, a top UK provider of Health and Safety and HR services.
- Benefits: £24,000 salary, £2,000 quarterly bonus, 25 days holiday, and more.
- Why this job: Join a supportive team and make a real impact in client relationships.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Hybrid work model with opportunities for personal and professional growth.
Client Support Executive – No experience needed.
Apply fast, check the full description by scrolling below to find out the full requirements for this role.
Location: Hybrid – 2 days in Wilmslow, 3 days at home.
Hours: Monday – Friday 08:30 – 17:00
Salary: £24,000 + 2,000 quarterly bonus (OTE £32,000)
Citation is one of the UK\’s leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses. We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation. We love what we do, and we\’re on a mission to grow and that\’s where you come in. Not bragging but…we\’ve also just been named one of the Sunday Times Best companies to work for. Again.
We are looking for a Client Support Executive (Field Support) to join our busy Diary Management Team at our Head Office in Wilmslow. You will be responsible for contacting our current clients and booking in visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do.
Your role:
* Client Engagement: You will be at the forefront, engaging with businesses, understanding their unique needs. Your ability to connect with clients and grasp their specific requirements will be essential when booking client visits.
* Building Relationships: Developing and maintaining strong relationships with clients is key to your success, tailoring your approach to meet their specific needs.
* Objection Handling: Skilfully handling objections is a core aspect of this role. You\’ll have the expertise to address any concerns clients may have regarding service or booking their visits on time.
* Adaptive Communication: You\’ll possess the agility to adapt and vary your communication style to resonate effectively with diverse audiences, ensuring your message is received with clarity and enthusiasm. This is a busy, fast-paced role where a high volume of Outbound calling our clients will be required.
Who are we looking for?
Whatever your background, it is paramount to us that you are passionate about great customer service. We can teach you the rest. We want great people who can engage effectively over the phone and are able to deliver value-added to the client.
The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once. They will have excellent communication skills, along with a first-class telephone manner.
As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions to our clients.
Here\’s a taste of the perks we roll out for our extraordinary team members:
* 25 Days of Holiday + Bank: We\’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
* Birthday Bliss: Your birthday isn\’t just another day on the calendar; it\’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
* Post-Wedding Bliss: Newlyweds, we\’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
* Growing Families: We\’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
* Healthcare cash plan: Your well-being is our priority. That\’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
* Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!
* Community Days: Looking to give back? xiskglj Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements
Client Support Executive employer: Citation
Contact Detail:
Citation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Executive
✨Tip Number 1
Get to know the company! Before your interview, dive into Citation's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of outbound calling, try role-playing with a friend or family member. This will help you feel more confident when engaging with clients and handling objections.
✨Tip Number 3
Show off your organisational skills! During the assessment day, be ready to demonstrate how you manage multiple tasks. Share examples from your past experiences where you successfully juggled different responsibilities.
✨Tip Number 4
Don’t forget to follow up! After your interview or assessment day, send a quick thank-you email. It’s a great way to express your appreciation and keep yourself fresh in their minds as they make their decision.
We think you need these skills to ace Client Support Executive
Some tips for your application 🫡
Keep Your CV Fresh: Before you hit that apply button, make sure your CV is up to date. Highlight any relevant skills or experiences that show off your customer service passion – we want to see what makes you shine!
Read the Job Specs Carefully: Take a good look at the job description and understand what we're looking for. Tailor your application to reflect how you can meet our needs, especially in client engagement and relationship building.
Show Off Your Communication Skills: Since this role involves a lot of phone work, let your communication skills shine through in your application. Use clear and enthusiastic language to demonstrate your ability to connect with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly, and we can't wait to see what you bring to the table!
How to prepare for a job interview at Citation
✨Know the Company Inside Out
Before your interview, take some time to research Citation. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Your Communication Skills
Since this role involves a lot of client engagement, practice your telephone manner and adaptability in communication. Role-play with a friend or family member to get comfortable with handling objections and varying your tone based on the conversation.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and stay organised. Think of examples from your past experiences, even if they’re not work-related, that demonstrate your ability to juggle responsibilities effectively.
✨Emphasise Your Passion for Customer Service
Make sure to convey your enthusiasm for providing excellent customer service. Share any relevant experiences where you went above and beyond for someone, as this aligns perfectly with what Citation is looking for in a candidate.
