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- Tasks: Engage with clients to enhance retention and drive sales success.
- Company: Join Citation, a leading provider of Health and Safety and HR services in the UK.
- Benefits: Enjoy a hybrid work model, 23 days holiday, birthday off, and health perks.
- Why this job: Be part of a winning team that values customer feedback and professional growth.
- Qualifications: Experience in customer service and a passion for achieving targets is essential.
- Other info: Opportunity to work in a fun, supportive environment with a focus on future growth.
Client Retention Expert
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
Location: Hybrid (Split between home and our Meadowhall Office)
Hours: Full time
Salary: £24,750 plus bonus
Package: Westfield Health cash plan, 23 days holiday plus bank holidays, your birthday off, along with other employee perks
Are you looking for a career rather than just a job?
Do you want to join a winning team that always smashes its targets and gets great customer feedback?
Do you have customer service/client retention experience? Are you a target-driven sales professional who thrives on success and smashing targets?
Would you like to join a progressive and rewarding company?
Then we want you!
We are Citation – One of the UK\’s biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses. We are part of the Citation Group which has over 60,000 clients who love us, need us and want to buy more from us. Having acquired 13 businesses over the last 4 years which offer products and services that our clients need and want; we\’re only interested in future growth; we\’re not finished yet.
As a result, we are looking to expand our Customer Relationship team and we are looking for the absolute best to join us. We pride ourselves on our high levels of customer service, professional conduct, and our friendly working environment.
What we can offer:
* The chance to work for a Best Companies accredited business
* A fun and supportive working environment
* Real opportunities to progress
* A competitive base salary with uncapped commission
The job:
* Contacting an existing client base to discuss their service, add value and maintain relationships all with a view to reducing attrition
* Focus is on client experience
* Identify client needs and find solutions using listening skills and rapport
* \’Turn round\’ clients who no longer wish to continue with the service
* Contact past client base with a view of providing services to them again
* Work with existing clients to support new business growth
* Hit targets based on both revenue and retention rate as a percentage
What we are looking for:
We are looking for a confident individual who is quick-thinking, adaptable and resilient.
You will be enthusiastic, driven and customer-focused. Excellent communication skills, (especially on the phone) the ability to learn quickly and attention to detail are a must.
If you have customer service, client retention or sales experience – perfect. If not, we have a coaching programme that will support the right candidates to become successful in this role
Client Retention Expert employer: HS Direct
Contact Detail:
HS Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Retention Expert
✨Tip Number 1
Finde heraus, was Citation von anderen Unternehmen unterscheidet. Informiere dich über ihre Dienstleistungen und Erfolge, um in deinem Gespräch zu zeigen, dass du wirklich an der Firma interessiert bist.
✨Tip Number 2
Bereite Beispiele aus deiner bisherigen Berufserfahrung vor, die deine Fähigkeiten im Kundenservice und in der Kundenbindung unter Beweis stellen. Zeige, wie du in der Vergangenheit Ziele erreicht oder übertroffen hast.
✨Tip Number 3
Sei bereit, Fragen zu stellen, die dein Interesse an der Rolle und dem Unternehmen zeigen. Frage nach den Zielen des Customer Relationship Teams und wie du dazu beitragen kannst, diese zu erreichen.
✨Tip Number 4
Nutze dein Netzwerk, um mehr über die Unternehmenskultur bei Citation zu erfahren. Vielleicht kennst du jemanden, der dort arbeitet oder gearbeitet hat, und kann dir wertvolle Einblicke geben.
We think you need these skills to ace Client Retention Expert
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Client Retention Expert position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your customer service and client retention experience. Use specific examples that demonstrate your success in meeting targets and providing excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your drive to succeed. Mention why you want to work for Citation and how you can contribute to their goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HS Direct
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service and client retention during the interview. Share specific examples of how you've successfully retained clients in the past and how you prioritize their needs.
✨Demonstrate Target-Driven Mindset
Since the role is target-driven, be prepared to discuss your previous experiences with meeting or exceeding targets. Highlight any metrics or achievements that showcase your ability to thrive in a sales environment.
✨Research Citation and Its Services
Familiarize yourself with Citation's services and recent developments. This will not only show your interest in the company but also allow you to ask informed questions during the interview.
✨Emphasize Teamwork and Collaboration
The job description mentions a friendly working environment. Be ready to talk about your experiences working in teams and how you contribute to a positive workplace culture.
