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- Tasks: Manage customer complaints with professionalism and empathy, ensuring resolutions are effective.
- Company: Leading HR and compliance consultancy in the UK with a strong reputation.
- Benefits: Competitive pay, generous holiday plans, healthcare benefits, and hybrid working options.
- Why this job: Make a real difference by helping customers and improving services.
- Qualifications: Proven experience in complaints handling and strong communication skills.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
A leading HR and compliance consultancy in the UK is seeking a Customer Complaints & Resolution Manager to manage customer complaint resolutions with professionalism and empathy. The ideal candidate will have a proven track record in complaints handling, strong communication skills, and the ability to analyze data for continuous improvement.
This hybrid role combines time at the Wilmslow HQ and working from home, offering competitive compensation and various employee perks including generous holiday plans and healthcare benefits.
Customer Complaints & Resolution Specialist in Wilmslow employer: Citation Professional Solutions
Contact Detail:
Citation Professional Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints & Resolution Specialist in Wilmslow
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR and compliance field. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Complaints & Resolution roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Use real-life examples where you've successfully resolved complaints. This will demonstrate your ability to handle challenging situations with professionalism, just like the role requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. Let’s get you that Customer Complaints & Resolution Specialist role!
We think you need these skills to ace Customer Complaints & Resolution Specialist in Wilmslow
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to handle complaints with professionalism and empathy. We want to see how you connect with customers and resolve their issues effectively.
Highlight Your Experience: Don’t forget to showcase your proven track record in complaints handling. Share specific examples of how you've successfully managed customer complaints in the past, as this will really resonate with us.
Communicate Clearly: Strong communication skills are key for this role. Make sure your application is clear and concise, reflecting your ability to communicate effectively. We appreciate straightforwardness!
Data-Driven Mindset: Since analysing data for continuous improvement is part of the job, include any relevant experience you have with data analysis. Show us how you’ve used data to enhance customer service or resolve complaints in your previous roles.
How to prepare for a job interview at Citation Professional Solutions
✨Know Your Stuff
Before the interview, make sure you understand the company’s values and how they handle customer complaints. Familiarise yourself with common complaint scenarios and think about how you would resolve them. This shows that you’re proactive and genuinely interested in the role.
✨Showcase Your Empathy
As a Customer Complaints & Resolution Specialist, empathy is key. Prepare examples from your past experiences where you successfully handled complaints with understanding and care. This will demonstrate your ability to connect with customers and resolve issues effectively.
✨Data-Driven Mindset
Since the role involves analysing data for continuous improvement, be ready to discuss how you’ve used data in previous roles. Bring examples of how you’ve identified trends or areas for improvement based on data analysis, as this will highlight your analytical skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for tracking complaints, or how they measure success in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
