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- Tasks: Support our sales team by managing leads and ensuring top-notch customer service.
- Company: Join Citation, a vibrant company transforming HR and Health & Safety services.
- Benefits: Enjoy 25 days holiday, birthday off, and private healthcare.
- Why this job: Be part of a dynamic team making a real impact in the business world.
- Qualifications: Confidence, initiative, and a passion for great customer service are key.
- Other info: Flexible working with 2 days in the office and 3 days from home.
The predicted salary is between 25155 - 35155 £ per year.
Location: Wilmslow – 2 days Wilmslow HQ, 3 days from home
Salary: £25,155 per annum + commission OTE up to 45k+
We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day, and we create an environment where they can shine. We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years. Passionate about service, we're on a mission to revolutionise our colleague's and client's experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. We're looking for someone with excellent organisational skills and a collaborative approach to working across teams. If you thrive in a dynamic environment and enjoy being part of a business that makes a real impact, we'd love to hear from you.
The role:
- Listen back to customer calls and gauge the quality of the appointments booked, making sure they meet the business standards and expectations.
- Share collected call recordings to share with colleagues, helping to support training, give constructive feedback and drive ongoing improvement.
- Manage the administration and allocation of inbound leads to the appropriate teams or individuals.
- Answer inbound customer calls, providing a professional and helpful first point of contact.
- Handle appointment cancellations efficiently, updating systems and communicating changes as needed.
About you:
- Bring confidence, initiative and a genuinely upbeat, can-do approach to every task.
- Never hesitates to pick up the phone and tackle challenges directly, keeping momentum high.
- Listens closely, spots the small details and takes real care in getting things right.
- Keen to grow, improve and stretch their skills as they develop.
- Experience in sales or a contact centre is helpful, although not essential.
- Stays organised, dependable and fully at ease with day-to-day admin.
- Appreciates how powerful great customer service can be and strives to deliver it.
- Works naturally as part of a team, communicating clearly and supporting colleagues with ease.
Here's a taste of the perks we roll out for our extraordinary team members:
- 25 Days of Holiday + 8 Bank Holidays: Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
- Birthday Bliss: Enjoy your birthday in style with a day off.
- Post-Wedding Bliss: Extra weeks of holiday for newlyweds.
- Growing Families: Vouchers and special perks await to celebrate the newest addition to your family.
- Healthcare cash plan: We offer private healthcare to ensure your peace of mind and keep you feeling your best.
Sales Operations Executive in Warrington employer: Citation Professional Solutions
Contact Detail:
Citation Professional Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Executive in Warrington
✨Tip Number 1
Get to know the company culture! Before your interview, check out Citation's social media and website. Understanding their vibe will help you connect better during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show off your personality! Don’t just stick to the script; let your enthusiasm shine through. Remember, they want someone who fits in with their team and brings that can-do attitude!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Operations Executive in Warrington
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application to fit the Sales Operations Executive role. Highlight your organisational skills and any relevant experience that shows you can thrive in a dynamic environment like ours.
Showcase Your Team Spirit: We love a collaborative approach! In your application, mention any experiences where you've worked well in a team or supported colleagues. It’s all about how we can work together to make an impact!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Citation.
How to prepare for a job interview at Citation Professional Solutions
✨Know the Company Inside Out
Before your interview, take some time to research Citation. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Organisational Skills
As a Sales Operations Executive, being organised is key. Prepare examples from your past experiences where you've successfully managed tasks or projects. Highlight how your organisational skills can contribute to the efficiency of the team at Citation.
✨Demonstrate Your Customer Service Mindset
Since the role involves handling customer calls and ensuring a great experience, be ready to discuss your approach to customer service. Share specific instances where you went above and beyond for a customer, as this aligns with Citation's commitment to delivering exceptional service.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face in the role, such as managing appointment cancellations or allocating leads. Practise how you would handle these situations, as it shows you're proactive and ready to tackle challenges head-on, which is exactly what Citation is looking for.
