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- Tasks: Support finance operations and manage customer interactions in a dynamic contact centre.
- Company: Citation, a leading HR and Health and Safety service provider with a vibrant culture.
- Benefits: Competitive salary with commission, extra holiday for newlyweds, and healthcare cash plan.
- Why this job: Join a team that values your contributions and offers real growth opportunities.
- Qualifications: Proactive attitude, strong listening skills, and a knack for organisation.
- Other info: Perfect role for detail-oriented individuals who thrive in a fast-paced environment.
The predicted salary is between 28800 - 48000 £ per year.
Location: Wilmslow, Cheshire (Hybrid)
Working Hours: 8:30am - 5:00pm
Salary: Basic + commission OTE up to £40,000
We are Citation. We have been proudly delivering valuable HR and Health and Safety services to SME’s across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleague’s and client’s experience by employing brilliant people who are experts at what they do.
The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey.
The role:
- Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria.
- Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives.
- Manage the administration and allocation of inbound leads to the appropriate teams or individuals.
- Answer inbound customer calls, providing a professional and helpful first point of contact.
- Handle appointment cancellations efficiently, updating systems and communicating changes as needed.
Requirements:
About you:
- Confident and proactive, with a positive, can-do attitude.
- Quick to pick up the phone and handle challenges head-on.
- Strong listener with great attention to detail.
- Eager to learn and excel.
- Sales or contact centre background is a bonus.
- Organised, reliable, and comfortable with admin tasks.
- Understands the value of great customer service.
- A team player who communicates clearly and works well with others.
Why join us?
If you’re looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes - this could be the perfect role for you!
As our new Call Quality it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Why not come and join our growing team now?
Sales Operations Executive employer: Citation Professional Solutions
Contact Detail:
Citation Professional Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Executive
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know what Citation stands for and how you can contribute to our mission. Show us you’re passionate about making an impact!
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Sales Operations Executive role. Highlight your organisational skills and customer service experience to impress us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Sales Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Sales Operations Executive role. Highlight your organisational skills and any relevant experience in sales or contact centres to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your proactive attitude and how you can contribute to our mission at Citation. Don’t forget to mention why you’re excited about this opportunity!
Show Off Your Attention to Detail: In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. A polished application shows us you care about quality, just like we do!
Apply Through Our Website: We love it when candidates apply directly through our website! It makes the process smoother for both of us. So, head over there and submit your application – we can’t wait to see what you’ve got!
How to prepare for a job interview at Citation Professional Solutions
✨Know the Company Inside Out
Before your interview, take some time to research Citation. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Organisational Skills
As a Sales Operations Executive, being organised is key. Prepare examples from your past experiences where your organisational skills made a difference. Whether it’s managing leads or handling customer calls, be ready to discuss how you keep things running smoothly.
✨Demonstrate Your Customer Service Mindset
Since this role involves direct interaction with customers, be prepared to talk about your approach to customer service. Share specific instances where you went above and beyond to ensure customer satisfaction, highlighting your proactive attitude and problem-solving skills.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the interviewer’s questions and responding thoughtfully. It’s a great way to demonstrate your strong listening skills, which are crucial for the role, especially when reviewing customer calls.
