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- Tasks: Engage with clients, book visits, and provide exceptional support.
- Company: Join Citation, a top-rated company known for its supportive culture.
- Benefits: 25 days holiday, birthday off, healthcare plan, and pawternity leave.
- Why this job: Be part of a dynamic team making a real difference in client relationships.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Hybrid work model with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Location: Hybrid – 2 days in Wilmslow, 3 days at home.
Hours: Monday – Friday 08:30 – 17:00
Citation is one of the UK's leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses. We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation.
We are on the lookout for a Client Support Executive (Field Support) to join our busy Diary Management Team at our Head Office in Wilmslow. You will be responsible for contacting our current clients and booking in visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do.
Responsibilities- Client Engagement: You will be at the forefront, engaging with businesses, understanding their unique needs.
- Building Relationships: Developing and maintaining strong relationships with clients is key to your success, tailoring your approach to meet their specific needs.
- Objection Handling: Skilfully handling objections is a core aspect of this role.
- Adaptive Communication: You’ll possess the agility to adapt and vary your communication style to resonate effectively with diverse audiences.
This is a busy, fast-paced role where a high volume of outbound calling our clients will be required.
Who we are looking forWhatever your background, it is paramount to us that you are passionate about great customer service. We can teach you the rest. We want great people that can engage effectively over the phone and are able to deliver value add to the client.
The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once. They will have excellent communication skills, along with a first-class telephone manner.
As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions to our clients.
Benefits- 25 Days of Holiday + Bank: Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
- Birthday Bliss: Enjoy your birthday in style with a day off.
- Post-Wedding Bliss: Extra weeks of holiday for newlyweds.
- Growing Families: Vouchers and special perks for expectant parents.
- Healthcare cash plan: Private healthcare to ensure your peace of mind.
- Pawternity Leave: Enjoy a day off to welcome a new furry friend.
- Community Days: Take a day off to volunteer and make a positive impact in your community.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!
Client Support Executive in London employer: Citation Ltd.
Contact Detail:
Citation Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Executive in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Citation. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of outbound calling, it’s crucial to be comfortable on the phone. Try role-playing with a friend or family member to get used to handling objections and engaging clients effectively.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or projects at once. This will demonstrate that you can handle the busy nature of the Client Support Executive role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out. Plus, it’s super easy to do!
We think you need these skills to ace Client Support Executive in London
Some tips for your application 🫡
Show Your Passion for Customer Service: We want to see your enthusiasm for great customer service right from the start. In your application, share any experiences or examples that highlight your passion for helping others and making their day better.
Tailor Your Application: Make sure to customise your application to fit the Client Support Executive role. Use keywords from the job description, like 'client engagement' and 'objection handling', to show us you understand what we're looking for.
Keep It Clear and Concise: We appreciate clarity! When writing your application, keep your sentences straightforward and to the point. This will help us quickly see your skills and how you can contribute to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Citation.
How to prepare for a job interview at Citation Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research Citation. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Client Support Executive, strong communication is key. Practice speaking clearly and confidently about your experiences, even if they’re not directly related to the role. Use examples that showcase your ability to engage with clients and handle objections.
✨Showcase Your Problem-Solving Abilities
Think of specific instances where you’ve successfully solved problems or handled difficult situations. Be ready to share these stories during your interview, as this will demonstrate your capability to take ownership of queries and provide solutions.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in the role. This shows you’re not just interested in any job, but specifically in being part of Citation’s mission.
