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For Companies At a Glance
- Tasks: Provide top-notch support to clients and deliver training on our platform.
- Company: Join Citation, a leading provider of Health & Safety and HR services in the UK.
- Benefits: Enjoy 25 days holiday, birthday off, healthcare plan, and pawternity leave.
- Why this job: Be part of a fun, supportive team and make a real difference for clients.
- Qualifications: Passion for customer service and problem-solving skills are essential.
- Other info: Hybrid working model with opportunities for community involvement and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
The role
:
As we continue to grow and invest in service and technology, we’re recruiting a Client Support Executive to join our Onboarding team.
In this role, you’ll:
About you:
We’re looking for natural problem solvers who can take ownership of queries from start to finish, identifying needs and offering effective solutions.
Whatever your background, if you’re passionate about delivering outstanding customer service, we can teach you the rest. You’ll be someone who:
Here’s a taste of the perks we roll out for our extraordinary team members:
Ready to Apply?
If you’re passionate about client support, love problem solving, and want to work in a fun and supportive team, apply today and start your journey with Citation!
Client Support Executive – Onboarding employer: Citation Ltd
Contact Detail:
Citation Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Executive – Onboarding
✨Tip Number 1
Get to know the company culture! Before your interview, check out Citation's social media and website to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be engaging with clients over the phone, it’s a good idea to rehearse how you’d handle common client queries. This will boost your confidence and help you shine during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. This will demonstrate that you can take ownership of queries and deliver exceptional support, just like Citation values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Citation family right from the start!
We think you need these skills to ace Client Support Executive – Onboarding
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share a bit about what makes you tick and how you can bring that passion to our team.
Tailor Your Application: Make sure to customise your application to fit the Client Support Executive role. Highlight your customer service experience and problem-solving skills, and explain how they align with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Citation Ltd
✨Know the Company Culture
Before your interview, take some time to understand Citation's culture. They value personality and positivity, so think about how you can showcase your own character during the conversation. Be ready to share examples of how you've brought passion to your previous roles.
✨Demonstrate Problem-Solving Skills
As a Client Support Executive, you'll need to be a natural problem solver. Prepare specific examples of challenges you've faced in customer service and how you resolved them. This will show that you can take ownership of queries and provide effective solutions.
✨Practice Engaging Communication
Since the role involves a lot of telephone and online support, practice your communication skills. Try role-playing with a friend or family member to ensure you can engage confidently and professionally. Remember, it's all about making the client feel valued!
✨Show Your Enthusiasm for Learning
Citation is looking for someone who can learn new systems quickly. Be prepared to discuss how you've adapted to new technologies in the past. Highlight your eagerness to learn and grow within the company, as this aligns perfectly with their supportive environment.
