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- Tasks: Provide top-notch support to clients and train them on our platform.
- Company: Join Citation, a leading provider in Health & Safety and HR services.
- Benefits: Enjoy 25 days holiday, birthday off, healthcare plan, and more perks.
- Why this job: Be part of a fun, supportive team while making a real impact.
- Qualifications: Passion for customer service and problem-solving skills are key.
- Other info: Hybrid work model with opportunities for community involvement.
The predicted salary is between 30000 - 42000 £ per year.
Location: Hybrid – 2 days in our Wilmslow office, 3 from home
Working Hours: Full time
Citation is one of the UK’s leading providers of Health & Safety, HR, Employment Law and ISO services to businesses. But we’re far from average — our people bring their personalities to work, not just their policies!
It’s a great place to work because of the people we employ. Fun, professional, and supportive, we’re looking for likeminded individuals who bring passion and positivity to what they do. If our culture sounds like the right fit for you and you’re excited to be part of our success story, we’d love to hear from you.
The role:
As we continue to grow and invest in service and technology, we’re recruiting a Client Support Executive to join our Onboarding team.
In this role, you’ll:
- Provide exceptional telephone and online support to clients across the UK
- Welcome new clients and deliver training on our platform
- Make proactive touchpoints with clients throughout their contract
- Ensure clients gain maximum value from their Citation service
About you:
We’re looking for natural problem solvers who can take ownership of queries from start to finish, identifying needs and offering effective solutions.
Whatever your background, if you’re passionate about delivering outstanding customer service, we can teach you the rest. You’ll be someone who:
- Engages confidently and professionally over the phone
- Learns new systems quickly and uses information to support clients effectively
- Puts the client first, making it your mission to understand their needs and exceed expectations
Here’s a taste of the perks we roll out for our extraordinary team members:
- 25 Days of Holiday + Bank:We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
- Birthday Bliss:Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
- Post-Wedding Bliss:Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
- Growing Families:We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
- Healthcare cash plan:Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
- Pawternity Leave:Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!
- Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Ready to Apply?
If you’re passionate about client support, love problem solving, and want to work in a fun and supportive team, apply today and start your journey with Citation!
Apply for this role
Working for Citation you will have access to 25 days holiday plus your birthday off work, childcare vouchers, gym membership discounts and more.
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Client Support Executive – Onboarding employer: Citation Ltd
Contact Detail:
Citation Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Executive – Onboarding
✨Tip Number 1
Get to know the company culture! Before your interview, check out Citation's social media and website to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be engaging with clients over the phone, it’s a good idea to rehearse how you’d handle common client queries. This will boost your confidence and help you shine during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. This will demonstrate that you can take ownership of queries and deliver exceptional support, just like Citation values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from Citation, making your job search smoother.
We think you need these skills to ace Client Support Executive – Onboarding
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share a bit about what makes you tick and how you can bring that passion to our team.
Tailor Your Application: Make sure to customise your application to fit the Client Support Executive role. Highlight your customer service experience and problem-solving skills, and explain how they align with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Citation Ltd
✨Know the Company Culture
Before your interview, take some time to understand Citation's culture. They value personality and positivity, so think about how you can showcase your own character and enthusiasm during the conversation.
✨Prepare for Client Scenarios
As a Client Support Executive, you'll be solving problems for clients. Prepare examples of how you've successfully handled customer queries in the past. Think about specific situations where you went above and beyond to meet client needs.
✨Practice Your Communication Skills
Since the role involves engaging confidently over the phone, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills.
✨Show Your Passion for Customer Service
During the interview, express your genuine passion for delivering outstanding customer service. Share stories that highlight your commitment to understanding client needs and exceeding their expectations, as this aligns perfectly with what Citation is looking for.
