At a Glance
- Tasks: Engage with clients, book visits, and provide top-notch customer service.
- Company: Join Citation Group, a leading provider in Health and Safety and HR services.
- Benefits: Enjoy 25 days holiday, private healthcare, and unique perks like pet-parent leave.
- Other info: Hybrid role with opportunities for community volunteering and personal growth.
- Why this job: Be part of a supportive culture that values your contributions and celebrates success.
- Qualifications: Strong organisational skills and a passion for excellent customer service.
The predicted salary is between 25000 - 30000 £ per year.
Location: Hybrid – 2 days in Wilmslow Office
We’re Citation Group, a group of businesses on a mission to make life easier for small and medium‑size companies. Running a business is tough: you’re spinning plates to keep customers happy, stay on top of rules and regulations, look after your team, and grow. Citation is one of the UK’s leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses. We pride ourselves on being industry leaders, empowering our team, and fostering a culture of support and innovation. We’ve just been named one of the Sunday Times Best companies to work for.
The Role
You will be responsible for contacting current clients and booking visits for our Field Consultants, accepting our core values of being energetic, positive and supportive, and focused on putting the client at the heart of everything you do.
- Client Engagement: engage with businesses, understand their unique needs, and book client visits accordingly.
- Building Relationships: develop and maintain strong relationships with clients, tailoring your approach to meet their specific needs.
- Objection Handling: skillfully handle objections, address concerns about service or booking visits on time.
- Adaptive Communication: adapt and vary your communication style to resonate effectively with diverse audiences; this is a busy, fast‑paced role where a high volume of outbound calling to clients will be required.
What we’re looking for
Whatever your background, we want people who are passionate about great customer service. The successful candidate will have strong organisational skills, manage multiple diaries, have excellent communication skills and a first‑class telephone manner. As a natural problem solver, they will take ownership of queries from start to finish, anticipating needs and offering solutions.
Perks
- 25 Days of Holiday + 8 Bank holidays.
- Birthday day off.
- Post‑Wedding extra holiday.
- Support for growing families (vouchers and special perks).
- Private healthcare.
- Pet‑parent leave (day off for a new furry friend).
- Community days for volunteering.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements.
Client Support Executive in Wilmslow employer: Citation Canada
At Citation Group, we are dedicated to making life easier for small and medium-sized businesses while fostering a vibrant work culture that prioritises support and innovation. Our hybrid working model allows you to enjoy the flexibility of working from home alongside two days in our Wilmslow office, where you'll be part of a team recognised as one of the Sunday Times Best Companies to Work For. With generous benefits including 25 days of holiday, private healthcare, and unique perks like pet-parent leave, we empower our employees to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Executive in Wilmslow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Citation Canada. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Citation Canada before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Support Executive in Wilmslow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Citation Canada:Your cover letter is your chance to shine! Tell us why you want to work at Citation Canada specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Citation Canada!
How to prepare for a job interview at Citation Canada
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
