At a Glance
- Tasks: Engage with clients, book visits, and provide top-notch customer service.
- Company: Join Citation Group, a leading provider in Health and Safety and HR services.
- Benefits: Enjoy 25 days holiday, private healthcare, and unique perks like pet-parent leave.
- Other info: Hybrid role with opportunities for community volunteering and personal growth.
- Why this job: Be part of a supportive culture that values your contributions and celebrates success.
- Qualifications: Strong organisational skills and a passion for excellent customer service.
The predicted salary is between 25000 - 30000 £ per year.
Location: Hybrid – 2 days in Wilmslow Office
We’re Citation Group, a group of businesses on a mission to make life easier for small and medium‑size companies. Running a business is tough: you’re spinning plates to keep customers happy, stay on top of rules and regulations, look after your team, and grow. Citation is one of the UK’s leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses. We pride ourselves on being industry leaders, empowering our team, and fostering a culture of support and innovation. We’ve just been named one of the Sunday Times Best companies to work for.
The Role
You will be responsible for contacting current clients and booking visits for our Field Consultants, accepting our core values of being energetic, positive and supportive, and focused on putting the client at the heart of everything you do.
- Client Engagement: engage with businesses, understand their unique needs, and book client visits accordingly.
- Building Relationships: develop and maintain strong relationships with clients, tailoring your approach to meet their specific needs.
- Objection Handling: skillfully handle objections, address concerns about service or booking visits on time.
- Adaptive Communication: adapt and vary your communication style to resonate effectively with diverse audiences; this is a busy, fast‑paced role where a high volume of outbound calling to clients will be required.
What we’re looking for
Whatever your background, we want people who are passionate about great customer service. The successful candidate will have strong organisational skills, manage multiple diaries, have excellent communication skills and a first‑class telephone manner. As a natural problem solver, they will take ownership of queries from start to finish, anticipating needs and offering solutions.
Perks
- 25 Days of Holiday + 8 Bank holidays.
- Birthday day off.
- Post‑Wedding extra holiday.
- Support for growing families (vouchers and special perks).
- Private healthcare.
- Pet‑parent leave (day off for a new furry friend).
- Community days for volunteering.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements.
Client Support Executive in Wilmslow employer: Citation Canada
Citation Canada is an exceptional employer that prioritises work-life balance and fosters a supportive culture, making it an ideal place for HR & Employment Law Consultants to thrive. With generous benefits such as 25 holiday days, a day off for your birthday, and private healthcare, employees are encouraged to grow both personally and professionally in a dynamic environment that values their contributions.
