At a Glance
- Tasks: Provide exceptional support to clients and deliver training on our platform.
- Company: Join Citation, a leading provider of Health & Safety and HR services in the UK.
- Benefits: 25 days holiday, birthday off, healthcare plan, and community volunteering days.
- Other info: Hybrid work model with opportunities for personal and professional growth.
- Why this job: Be part of a fun, supportive team and make a real impact on client success.
- Qualifications: Passion for customer service and problem-solving skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Location: Hybrid 3 days in Wilmslow 2 from home
Why Citation? Citation is one of the UK’s leading providers of Health & Safety, HR, Employment Law and ISO services to businesses. But we’re far from average — our people bring their personalities to work, not just their policies! It’s a great place to work because of the people we employ. Fun, professional, and supportive, we’re looking for likeminded individuals who bring passion and positivity to what they do. If our culture sounds like the right fit for you and you’re excited to be part of our success story, we’d love to hear from you.
The Role: As we continue to grow and invest in service and technology, we’re recruiting a Client Support Executive to join our Onboarding team. In this role, you’ll:
- Provide exceptional telephone and online support to clients across the UK
- Welcome new clients and deliver training on our platform
- Make proactive touchpoints with clients throughout their contract
- Ensure clients gain maximum value from their Citation service
Who We’re Looking For: We’re looking for natural problem solvers who can take ownership of queries from start to finish, identifying needs and offering effective solutions. Whatever your background, if you’re passionate about delivering outstanding customer service, we can teach you the rest. You’ll be someone who:
- Engages confidently and professionally over the phone
- Learns new systems quickly and uses information to support clients effectively
- Puts the client first, making it your mission to understand their needs and exceed expectations
Here’s a taste of the perks we roll out for our extraordinary team members:
- 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
- Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
- Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
- Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
- Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Ready to Apply? If you’re passionate about client support, love problem solving, and want to work in a fun and supportive team, apply today and start your journey with Citation!
Customer Service Executive in Norwich employer: Citation Canada
At Citation, we pride ourselves on being a vibrant and supportive employer, where our team members are encouraged to bring their unique personalities to work. With a hybrid working model based in Wilmslow, we offer a fun and professional culture that prioritises employee well-being through generous holiday allowances, healthcare benefits, and community engagement opportunities. Join us to not only grow your career in customer service but also to be part of a company that values passion, positivity, and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Citation Canada. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Citation Canada before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Citation Canada:Your cover letter is your chance to shine! Tell us why you want to work at Citation Canada specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Citation Canada!
How to prepare for a job interview at Citation Canada
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
