At a Glance
- Tasks: Supervise the Front Office Team and create memorable guest experiences.
- Company: Citadines Trafalgar Square, a vibrant 24/7 hospitality environment.
- Benefits: Competitive salary, flexible shifts, and opportunities for career growth.
- Other info: Perfect for those who thrive in a fast-paced, customer-focused setting.
- Why this job: Join a dynamic team and make a real impact on guest satisfaction.
- Qualifications: Minimum one year in a similar role with excellent guest engagement skills.
The predicted salary is between 24000 - 30000 £ per year.
Citadines Trafalgar Square is seeking a confident Senior Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. You will report to the Front Office Manager, supporting towards providing our guests with memorable experiences of the city.
As Senior Receptionist, you will be responsible for:
- Supervising the day-to-day work of the Front Office Team, from customer service to administration.
- Ensuring that the team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc.
- Taking initiative in accommodating the customers' needs in a resourceful manner.
- Undertaking and overseeing Front Office administrative tasks in accordance with Company standards, procedures and legal obligations.
- Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.
To be successful in the role of Senior Receptionist, we require:
- At least one year experience in a similar role is essential.
- Excellent guest engagement skills.
- Ability to bring the guest experience to life.
Senior Receptionist employer: Citadines
At Citadines Trafalgar Square, we pride ourselves on fostering a vibrant and inclusive work culture that values teamwork and personal growth. As a Senior Receptionist, you will not only play a pivotal role in creating memorable experiences for our guests but also benefit from comprehensive training and development opportunities within a dynamic 24/7 environment. Located in the heart of London, our property offers unique advantages such as exposure to diverse clientele and the chance to be part of a dedicated team committed to excellence in hospitality.
