At a Glance
- Tasks: Welcome guests and personalise their experiences while managing their needs.
- Company: Join Citadines Trafalgar Square, a vibrant and inclusive hospitality brand.
- Benefits: Career growth, travel allowance, discounts, and employee recognition events.
- Other info: Enjoy on-the-job training and access to digital learning resources.
- Why this job: Be part of a dynamic team and create memorable guest experiences.
- Qualifications: Strong communication skills and a willingness to learn.
The predicted salary is between 22000 - 25000 £ per year.
Receptionist at Citadines Trafalgar Square is seeking a confident individual to join our Front Office Team. Our properties operate 24/7, with shifts including early (7am-3.30pm) and late (3pm-11.30pm). Night shifts are available and required on occasion. You will report to the Front Office Manager, supporting efforts to provide our guests with unique experiences and offerings to Live, Work and Play in infinite ways.
Responsibilities:
- Offer a warm welcome and departure experience to guests, managing expectations by personalising their needs and travel plans where appropriate.
- Take initiative in accommodating guests’ needs in a resourceful manner.
- Be proactive in learning and developing administrative tasks, procedures, processes and standards and ensure correct practice.
- Ensure that all shift tasks are carried out to the required standard and provide full handovers to relevant parties/shifts.
Qualifications:
- Excellent guest engagement skills.
- Ability to bring the guest experience to life throughout the hotel.
- Willingness to learn and work with IT systems quickly.
- Ability to communicate and organise yourself in line with different guest expectations.
- Good command of English; a second language is advantageous.
What we offer:
- Genuine career opportunities within our business.
- On-the-job training with access to our digital online learning platform and other development opportunities.
- A travel allowance to contribute to commuting costs.
- A PERKBOX subscription with benefits, retail discounts and savings from day one.
- Employee Assistance Programme.
- Refer a Friend bonus.
- Employee Recognition Awards Ceremony and team events.
- Staff rate after probation for stays in European properties.
- Staff incentives when you and your team perform.
- Relocation assistance (if applicable) with up to 30 days of accommodation while seeking permanent lodging.
About Us: Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
Receptionist employer: Citadines Trafalgar Square London
At Citadines Trafalgar Square, we pride ourselves on fostering a vibrant and inclusive work culture that values each team member's contributions. As a Receptionist, you will enjoy genuine career growth opportunities, comprehensive training, and a supportive environment that encourages personal development. Located in the heart of London, our property offers unique benefits such as staff discounts for stays across Europe and a travel allowance, making it an excellent place to build a rewarding career in hospitality.
Contact Details:
Citadines Trafalgar Square London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Citadines Trafalgar Square London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Citadines Trafalgar Square London
Don't be shy about reaching out to Citadines Trafalgar Square London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Citadines Trafalgar Square London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Citadines Trafalgar Square London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
