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- Tasks: Welcome guests and create memorable experiences while managing their needs.
- Company: Join Citadines Trafalgar Square, a vibrant hospitality brand with a global presence.
- Benefits: Enjoy career growth, on-the-job training, travel allowances, and employee perks from day one.
- Why this job: Be part of a dynamic team that values diversity and personal development.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible shifts available, including nights, with opportunities for relocation support.
The predicted salary is between 20000 - 30000 £ per year.
Citadines Trafalgar Square is seeking a confident Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. You will report to the Front Office Manager, supporting towards providing our guests with unique experiences and offerings to Live, Work and Play in infinite ways. Designed for the love of cities, Citadines offer travellers the comfort of a serviced residence and the flexibility of a hotel.
A Receptionist will be responsible for:
- Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc.
- Taking initiative in accommodating the customers' needs in a resourceful manner.
- Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice.
- Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.
To be successful in the role of Receptionist, we require:
- Excellent guest engagement skills.
- Ability to bring the guest experience to life throughout the hotel.
- Willingness to learn and work with IT systems quickly.
- Ability to communicate and organise yourself in line with different guest expectations.
- A good command of English is essential, a second language is advantageous.
This is your opportunity to be part of our team as a Receptionist. We focus on your professional and personal development, and we offer:
- Genuine career opportunities within our business.
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
- A travel allowance for every day you work to contribute to your commuting cost.
- A PERKBOX subscription with benefits, retail discounts and savings available from your first day.
- Employee Assistance Programme.
- Refer a Friend bonus.
- Employee Recognition Awards Ceremony and company team parties.
- Once you pass your probation, a special staff rate when staying in our European properties.
- Staff incentives when you and your team perform.
- (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging.
About Us: Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott's presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott's loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Required skills: Time Management, Customer Focused, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Team Work, Communication Skills, Problem Solving.
Receptionist in London employer: Citadines Trafalgar Square London
Contact Detail:
Citadines Trafalgar Square London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Citadines and its values. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your guest engagement skills! Since the role is all about providing a warm welcome, try role-playing with a friend or family member. This will help you feel more confident when it comes to interacting with guests during the interview.
✨Tip Number 3
Be ready to showcase your multitasking abilities! Think of examples from your past experiences where you successfully managed multiple tasks at once. This will demonstrate your organisational skills and ability to handle the fast-paced environment at Citadines.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team at Citadines.
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience and skills that match the Receptionist role. We love seeing how your past experiences can bring value to our Front Office Team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the position. Avoid fluff and focus on what matters!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Citadines Trafalgar Square London
✨Know the Company Inside Out
Before your interview, take some time to research Citadines Trafalgar Square. Understand their values, services, and what makes them unique in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Guest Engagement Skills
As a Receptionist, your ability to connect with guests is crucial. Prepare examples from your past experiences where you went above and beyond to enhance a customer's experience. Highlight your communication skills and how you can personalise interactions to meet diverse guest needs.
✨Demonstrate Your IT Savvy
Since the role requires quick learning of IT systems, be ready to discuss any relevant software or tools you've used in previous jobs. If you have experience with hotel management systems or customer service platforms, mention those specifically to show you're prepared for the tech side of the job.
✨Prepare for Shift Work Questions
Given that the position involves early and late shifts, be prepared to discuss your availability and flexibility. Think about how you manage your time and energy during different shifts, and be ready to explain how you can maintain a positive attitude regardless of the hours.
