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- Tasks: Lead the Housekeeping Team and ensure top-notch cleaning standards.
- Company: Join Citadines Trafalgar Square, a trusted hospitality brand.
- Benefits: Career growth, training, travel allowance, and employee perks from day one.
- Why this job: Make guests' experiences memorable while developing your leadership skills.
- Qualifications: Supervisory experience and a passion for guest satisfaction.
- Other info: Diverse workplace with opportunities across Europe and beyond.
The predicted salary is between 24000 - 36000 £ per year.
Citadines Trafalgar Square London is seeking a confident Housekeeper to become part of our Team. Our properties operate 24/7; therefore, the department works on an early and late shift, on a rotating basis. You will report to the Head Housekeeper, supporting towards providing our guests with memorable experiences of the city.
As Housekeeper, you will be responsible for:
- Leading the Housekeeping Team, managing both employees and external workers through our outsourced partners, ensuring that the standards of cleaning, hygiene, stock control and staffing are maintained
- Planning, organising and supervising the cleaning services within the property
- Dealing with suppliers, trade associations, outsourced partners, ensuring linen, uniform, consumable and staff costs are within budget
- Supporting on reporting and budget for the Housekeeping Team
To be successful in the role of Housekeeper, we require:
- Previous supervisory experience
- Ability to lead and develop teams
- Ability to bring the guest experience to life throughout the hotel
- Willingness to learn and work with IT systems quickly
- A good command of English is essential, a second language is advantageous
This is your opportunity to be part of our team as a Housekeeper. We focus on your professional and personal development, and we offer:
- Genuine career opportunities within our business
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
- A travel allowance for every day you work to contribute to your commuting cost
- A PERKBOX subscription with benefits, retail discounts and savings available from your first day
- Employee Assistance Programme
- Refer a Friend bonus
- Once you pass your probation, a special staff rate when staying in our European properties
- Staff incentives when you and your team perform
- (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging
About Us: Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their creative perspectives.
A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, co-living properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Housekeeper employer: Citadines Trafalgar Square London
Contact Detail:
Citadines Trafalgar Square London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeper
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Citadines and their values. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to housekeeping and team management. Think about your past experiences and how they align with what Citadines is looking for in a Housekeeper.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable. It shows that you take the opportunity seriously and are ready to represent the Citadines brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housekeeper
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight any previous supervisory experience you have. We want to see how you've led teams before and what you've done to create memorable experiences for guests.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the Housekeeper role specifically. Mention how your skills align with the responsibilities listed in the job description. This shows us that you've done your homework and are genuinely interested in the position.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for.
How to prepare for a job interview at Citadines Trafalgar Square London
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housekeeper inside out. Familiarise yourself with the responsibilities mentioned in the job description, like managing teams and ensuring cleanliness standards. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Leadership Skills
Since the role requires supervisory experience, be ready to share examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or resolved conflicts. This will demonstrate your ability to lead and develop others, which is key for this position.
✨Emphasise Guest Experience
The job is all about providing memorable experiences for guests. Prepare to discuss how you can enhance guest satisfaction through your work. Share any past experiences where you went above and beyond to ensure guests had a great stay, as this will align perfectly with what Citadines is looking for.
✨Be Ready for IT Questions
With a willingness to learn IT systems being essential, brush up on any relevant technology or software you might encounter in the role. Be prepared to discuss your comfort level with using technology in your previous jobs, as this will show that you're adaptable and ready to learn.
