At a Glance
- Tasks: Lead daily operations, ensuring top-notch guest service and team performance.
- Company: Join Citadines, a trusted hospitality brand with a focus on diversity and inclusion.
- Benefits: Career growth, training opportunities, travel allowance, and employee perks from day one.
- Other info: Dynamic work environment with excellent career advancement opportunities.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: 5+ years in management, preferably in hospitality, with strong leadership and communication skills.
The predicted salary is between 34650 - 42350 £ per year.
Citadines South Kensington is seeking an experienced and confident
Residence Manager to become part of our Team.
You will report to the Operations Manager, leading the management team with the smooth running of the day to day operations.
As Residence Manager, you will be responsible for
- Leading the overall day-to-day operation of the residence, ensuring high standards of guest service, operational performance and compliance with company and brand standards.
- Managing and developing the property team, creating an engaged, productive and positive working environment while supporting performance, development and career growth.
- Taking ownership of the property’s financial performance, including budgeting, forecasting, payroll and achieving or exceeding agreed financial targets.
- Driving guest satisfaction by analysing feedback, managing complaints effectively and implementing actions to continuously improve the guest experience.
- Working closely with Sales, Revenue, Finance, HR and other support functions to deliver the property’s business plan and maximise commercial performance.
- Ensuring compliance with health & safety, operational, maintenance and company policies and procedures, including effective crisis and emergency management.
- Supporting the long-term development of the property, including sustainability initiatives, commercial relationships, maintenance of the product and identifying opportunities for continuous improvement.
To be successful in the role of Residence Manager, we require
- At least 5 years’ management experience, ideally within the hospitality or serviced-apartment sector, including experience at Assistant Residence Manager or equivalent level.
- Previous Front Office experience, with a good understanding of Revenue Management, budgeting, forecasting, basic accounting and P&L analysis.
- Strong leadership and people-management skills, with the ability to motivate, develop and engage a diverse team.
- Excellent communication and interpersonal skills, with the ability to build effective relationships with colleagues, senior stakeholders, clients and guests.
- Highly organised, proactive and commercially minded, with strong attention to detail and the ability to prioritise and make decisions under pressure.
- A solutions-focused approach, with the confidence and initiative to identify opportunities, resolve challenges and continuously improve the operation.
- Strong commitment to delivering an exceptional guest experience, alongside a good understanding of workplace health & safety and operational compliance.
This is your opportunity to be part of our team as a Residence Manager. We focus on your professional and personal development, and we offer:
- Genuine career opportunities within our business
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
- A travel allowance for every day you work to contribute to your commuting cost
- A PERKBOX subscription with benefits, retail discounts and savings available from your first day
- Employee Assistance Programme
- Refer a Friend bonus
- Employee Recognition Awards Ceremony and company team parties
- Once you pass your probation, a special staff rate when staying in our European properties
- Staff incentives when you and your team perform
- (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging
About Us
Citadines is a brand of The Ascott Limited.
At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.
Its diversified accommodation offerings span serviced residences, colivingproperties, hotelsand independent senior living apartments.
Ascott's award‑winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertuand Yello.
Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Trading as: Citadines by The Ascott Limited
Compensation: To be discussed
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Residence Manager employer: Citadines South Kensington London
At Citadines South Kensington, we pride ourselves on fostering a vibrant work culture that values each team member's contribution to creating memorable guest experiences. With flexible shifts and a range of perks, we offer our employees the opportunity for personal and professional growth in a dynamic environment that embraces the Live, Work and Play ethos. Join us in a location that not only enhances your career but also allows you to thrive in a supportive and engaging atmosphere.
Contact Details:
Citadines South Kensington London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Residence Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Citadines South Kensington London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Citadines South Kensington London
Don't be shy about reaching out to Citadines South Kensington London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Residence Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Citadines South Kensington London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Citadines South Kensington London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
