At a Glance
- Tasks: Welcome guests and create memorable experiences while managing their needs.
- Company: Join Citadines South Kensington, a vibrant hospitality brand with a focus on diversity.
- Benefits: Enjoy career growth, travel allowances, and perks from day one.
- Other info: Access to training, employee recognition, and exciting team events.
- Why this job: Be part of a dynamic team and enhance your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for guest engagement.
The predicted salary is between 20000 - 30000 £ per year.
Citadines South Kensington London is seeking a confident Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. You will report to the Assistant Residence Manager, supporting towards providing our guests with unique experiences and offerings to Live, Work and Play in infinite ways.
A Receptionist will be responsible for:
- Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc.
- Taking initiative in accommodating the customers’ needs in a resourceful manner.
- Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice.
- Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.
To be successful in the role of Receptionist, we require:
- Excellent guest engagement skills.
- Ability to bring the guest experience to life throughout the hotel.
- Willingness to learn and work with IT systems quickly.
- Ability to communicate and organise yourself in line with different guest expectations.
- A good command of English is essential, a second language is advantageous.
This is your opportunity to be part of our team as a Receptionist. We focus on your professional and personal development, and we offer:
- Genuine career opportunities within our business.
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
- A travel allowance for every day you work to contribute to your commuting cost.
- A PERKBOX subscription with benefits, retail discounts and savings available from your first day.
- Employee Assistance Programme.
- Refer a Friend bonus.
- Employee Recognition Awards Ceremony and company team parties.
- Once you pass your probation, a special staff rate when staying in our European properties.
- Staff incentives when you and your team perform.
- (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging.
About Us: Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Receptionist in London employer: Citadines South Kensington London
At Citadines South Kensington, we pride ourselves on fostering a vibrant work culture that values each team member's contribution to creating memorable guest experiences. With flexible shifts and a range of perks, we offer our employees the opportunity for personal and professional growth in a dynamic environment that embraces the Live, Work and Play ethos. Join us in a location that not only enhances your career but also allows you to thrive in a supportive and engaging atmosphere.
Contact Details:
Citadines South Kensington London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Citadines and its values. This will help you connect with the team and show that you're genuinely interested in being part of their Front Office Team.
✨Tip Number 2
Practice your guest engagement skills! Think of scenarios where you might need to personalise a guest's experience. Role-playing these situations can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Be proactive! During the interview, share examples of how you've taken initiative in past roles. This shows that you're resourceful and ready to accommodate customers' needs, just like the job requires.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're keen on joining our team at Citadines. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your guest engagement skills and any relevant experience that shows you can bring the guest experience to life at Citadines.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Citadines South Kensington London
✨Know the Company
Before your interview, take some time to research Citadines South Kensington London. Understand their values, services, and what makes them unique in the hospitality industry. This knowledge will help you tailor your answers and show genuine interest in becoming part of their team.
✨Showcase Your Guest Engagement Skills
As a Receptionist, excellent guest engagement skills are crucial. Prepare examples from your past experiences where you went above and beyond to enhance a guest's experience. Highlight your ability to personalise interactions and manage expectations effectively.
✨Demonstrate Your IT Savvy
Since the role requires a willingness to learn and work with IT systems quickly, be ready to discuss any relevant experience you have with technology. If you’ve used booking systems or customer management software before, mention it! If not, express your eagerness to learn and adapt.
✨Practice Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and concise responses. You might even want to role-play common scenarios you could face as a Receptionist, such as handling guest inquiries or complaints, to demonstrate your organisational skills and adaptability.
