At a Glance
- Tasks: Welcome guests and manage night operations to ensure memorable experiences.
- Company: Join Citadines, a trusted hospitality brand with a diverse and inclusive culture.
- Benefits: Enjoy career growth, valuable training, travel allowance, and employee perks from day one.
- Other info: Flexible part-time hours with opportunities for personal and professional development.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Excellent guest engagement skills and a willingness to learn quickly.
The predicted salary is between 10.8 - 13.2 £ per hour.
Citadines Islington Square London is seeking a confident Night Receptionist to become part of our Front Office Team. Our properties operate 24/7. Night shifts are 11pm to 7.30am. Please note this is a part time position, working 16 hours a week over 2 shifts.
You will report to the Assistant Residence Manager, supporting towards providing our guests with memorable experiences of the city. As Night Receptionist, you will be responsible for:
- Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc.
- Managing night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies.
- Taking initiative in accommodating the customers’ needs in a resourceful manner.
- Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice.
- Ensuring that End of Day reports and night auditing sheets are completed to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.
To be successful in the role of Night Receptionist, we require:
- Excellent guest engagement skills.
- Ability to bring the guest experience to life throughout the hotel.
- Willingness to learn and work with IT systems quickly.
- Ability to communicate and organise yourself in line with different guest expectations.
- A good command of English is essential, a second language is advantageous.
This is your opportunity to be part of our team as a Night Receptionist. We focus on your professional and personal development, and we offer:
- Genuine career opportunities within our business.
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
- A travel allowance for every day you work to contribute to your commuting cost.
- A PERKBOX subscription with benefits, retail discounts and savings available from your first day.
- Employee Assistance Programme.
- Refer a Friend bonus.
- Employee Recognition Awards Ceremony and company team parties.
- Once you pass your probation, a special staff rate when staying in our European properties.
- Staff incentives when you and your team perform.
- (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging.
About Us: Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
Night Receptionist in London employer: Citadines Islington London
Citadines Islington is an exceptional employer that prioritises the professional and personal development of its team members. With a strong focus on creating memorable guest experiences, employees benefit from valuable training opportunities, a supportive work culture, and unique perks such as travel allowances and staff discounts across European properties. Join us in a vibrant location where diversity and inclusion are celebrated, and your contributions are recognised and rewarded.
Contact Details:
Citadines Islington London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Citadines Islington London and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Night Receptionist in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Citadines Islington London that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Citadines Islington London.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Citadines Islington London get a sense of who you are beyond your experience!
How to prepare for a job interview at Citadines Islington London
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Citadines Islington London and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
