At a Glance
- Tasks: Welcome guests and create memorable experiences while managing their needs.
- Company: Join Citadines, a vibrant hospitality brand with a focus on diversity and inclusion.
- Benefits: Enjoy career growth, valuable training, travel allowances, and employee perks from day one.
- Other info: Flexible shifts available, including nights, with relocation support if needed.
- Why this job: Be part of a dynamic team that values your input and offers real opportunities for development.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 24000 - 36000 £ per year.
Citadines Holborn-Covent Garden London is seeking a confident Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. You will report to the Front Office Manager, supporting towards providing our guests with unique experiences and offerings to Live, Work and Play in infinite ways. Designed for the love of cities, Citadines offer travellers the comfort of a serviced residence and the flexibility of a hotel.
A Receptionist will be responsible for:
- Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc.
- Taking initiative in accommodating the customers' needs in a resourceful manner.
- Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice.
- Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.
To be successful in the role of Receptionist, we require:
- Excellent guest engagement skills.
- Ability to bring the guest experience to life throughout the hotel.
- Willingness to learn and work with IT systems quickly.
- Ability to communicate and organise yourself in line with different guest expectations.
- A good command of English is essential, a second language is advantageous.
This is your opportunity to be part of our team as a Receptionist. We focus on your professional and personal development, and we offer:
- Genuine career opportunities within our business.
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
- A travel allowance for every day you work to contribute to your commuting cost.
- A PERKBOX subscription with benefits, retail discounts and savings available from your first day.
- Employee Assistance Programme.
- Refer a Friend bonus.
- Employee Recognition Awards Ceremony and company team parties.
- Once you pass your probation, a special staff rate when staying in our European properties.
- Staff incentives when you and your team perform.
- (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging.
About Us: Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott's presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott's loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Required skills: Time Management, Customer Focused, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Team Work, Communication Skills, Problem Solving.
Receptionist in London employer: Citadines Holborn-Covent Garden London
At Citadines Holborn-Covent Garden London, we pride ourselves on fostering a supportive and dynamic work environment where our Maintenance Technicians play a crucial role in enhancing guest experiences. With a focus on employee growth, we offer ongoing training and development opportunities, alongside a competitive benefits package that includes flexible shift patterns to suit your lifestyle. Join us in the heart of London, where you can make a real impact while enjoying the vibrant culture and community of this iconic city.
Contact Details:
Citadines Holborn-Covent Garden London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Citadines and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your guest engagement skills! Think of scenarios where you can demonstrate how you'd create a warm welcome for guests. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Be ready to showcase your multitasking abilities! During the interview, be prepared to discuss how you've successfully managed multiple tasks in previous roles. This is key for a Receptionist, especially in a busy environment like Citadines.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join our team at Citadines. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant skills and experiences that align with what we’re looking for in a Receptionist at Citadines.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Citadines.
How to prepare for a job interview at Citadines Holborn-Covent Garden London
✨Know the Company
Before your interview, take some time to research Citadines Holborn-Covent Garden. Understand their values, what they offer, and how they operate. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Guest Engagement Skills
As a Receptionist, your ability to engage with guests is crucial. Prepare examples from your past experiences where you went above and beyond to provide excellent customer service. Think about specific situations where you personalised a guest's experience or resolved an issue creatively.
✨Demonstrate Your IT Savvy
Since the role requires quick learning of IT systems, be ready to discuss any relevant software or tools you've used in previous jobs. If you have experience with hotel management systems or similar platforms, highlight that. If not, express your willingness and ability to learn new technologies quickly.
✨Practice Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and concise responses. You might even want to role-play common scenarios you could face as a Receptionist, such as handling guest inquiries or complaints, to demonstrate your problem-solving skills and calmness under pressure.
