Meeting & Events Assistant in London

• Achieving high occupancy and rate to reach budgeted revenue, ensuring guest/clients’ needs are met through
• Efficiently responding to any client enquiries in the highest professional manner and effectively lead the client through the sales process until the contract is signed
• Demonstrating exceptional knowledge about the hotel, its facilities, and services in order to maximise revenue through active upselling
• Ensuring the clients’ requirements and needs are met and reflected in the function sheet and systems
• Closing potential bookings in a timely manner and reconfirming the clients’ awareness and acknowledgement of booking confirmation, terms of business and cancellation policy
• Pro-actively follow up on the clients’ experience and feedback, build rapport and seek returning business opportunities by maintaining a positive and approachable key relationship.
• Effectively communicate and ensure that all relevant departments are updated with the latest changes/confirmations (Emails, BEOs, weekly meetings)
• Work with the team to operationally ensure functions are set up as per client’s request, are refreshed, ready and appropriate AV equipment arranged.
• Work closely with the operational team ensuring that any outstanding meetings and events service are provided on the day
• Establish and maintain good relationships with key customers (colleagues, clients, contractors, suppliers, stakeholders and external organisations)
• Manage the existing client database and actively engage in the reacquisition of passive customers (lost business) and acquisition of new business.

To be successful in the role of Accounts Assistant, we require:

• Previous experience within a similar role, ideally within a customer focused environment
• Good IT skills, including Microsoft Office applications: Word, Excel, Outlook Protel/RMS experience is a plus
• Management and maintenance of record, filing systems and databases
• Previous negotiation and presentation experience
• Previous experience of handling customer complaints/requests
• Excellent communication skills tailored to the client (written and verbal)
• Outstanding interpersonal and organisational skills
• Strong time management with the ability to work autonomously on a range of projects/tasks, establish priorities and meet deadlines;
• Ability to work independently, yet with a team-oriented mind-set
• Ability to perform accurately under pressure, meet deadlines and make decisions
• Pro-active, able to anticipate and diagnose needs/problems and find solutions
• Good influencing and negotiation skills and ability to foster and maintain successful working relationships with internal and external customers
• Adaptable and flexible in approach to work and people
• Tactful, approachable, discreet and diplomatic
• Dynamic, energetic and enthusiastic

This is your opportunity to be part of our team as an Meeting & Events Coordinator. We focus on your professional and personal development, and we offer:

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• A travel allowance for every day you work to contribute to your commuting cost
• A PERKBOX subscription with benefits, retail discounts and savings available from your first day
• Employee Assistance Programme
• Refer a Friend bonus
• Employee Recognition Awards Ceremony and company team parties
• Once you pass your probation, a special staff rate when staying in our European properties
• Staff incentives when you and your team perform
• (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging

About Us

Citadines is a brand of The Ascott Limited.

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.

Trading as: Citadines by The Ascott Limited