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For Companies At a Glance
- Tasks: Welcome guests and create memorable experiences while managing their needs.
- Company: Join Citadines, a vibrant hospitality brand with a focus on diversity and inclusion.
- Benefits: Enjoy career growth, valuable training, travel allowances, and employee perks from day one.
- Why this job: Be part of a dynamic team that values your contributions and offers real opportunities.
- Qualifications: Strong communication skills and a passion for guest engagement are essential.
- Other info: Flexible shifts available, including night shifts, with relocation support if needed.
The predicted salary is between 24000 - 36000 £ per year.
Citadines Holborn-Covent Garden London is seeking a confident Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-*****pm) shift basis. Night shifts are also available and required on occasion. You will report to the Front Office Manager, supporting towards providing our guests with unique experiences and offerings to Live, Work and Play in infinite ways.
A Receptionist will be responsible for:
- Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc.
- Taking initiative in accommodating the customers' needs in a resourceful manner.
- Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice.
- Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.
To be successful in the role of Receptionist, we require:
- Excellent guest engagement skills.
- Ability to bring the guest experience to life throughout the hotel.
- Willingness to learn and work with IT systems quickly.
- Ability to communicate and organise yourself in line with different guest expectations.
- A good command of English is essential, a second language is advantageous.
This is your opportunity to be part of our team as a Receptionist. We focus on your professional and personal development, and we offer:
- Genuine career opportunities within our business.
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
- A travel allowance for every day you work to contribute to your commuting cost.
- A PERKBOX subscription with benefits, retail discounts and savings available from your first day.
- Employee Assistance Programme.
- Refer a Friend bonus.
- Employee Recognition Awards Ceremony and company team parties.
- Once you pass your probation, a special staff rate when staying in our European properties.
- Staff incentives when you and your team perform.
- (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging.
About Us: Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascott's presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott's loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Receptionist in England employer: Citadines Holborn-Covent Garden London
Contact Detail:
Citadines Holborn-Covent Garden London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in England
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Citadines and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your guest engagement skills! Since this role is all about creating memorable experiences for guests, think of scenarios where you can demonstrate your ability to connect with people and meet their needs.
✨Tip Number 3
Be ready to showcase your adaptability! The job requires working different shifts and handling various guest expectations, so prepare examples of how you've successfully adapted to changing situations in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Citadines family right from the start!
We think you need these skills to ace Receptionist in England
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples that relate to guest engagement and how you can contribute to creating unique experiences for our guests.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read and understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Citadines Holborn-Covent Garden London
✨Know the Company
Before your interview, take some time to research Citadines Holborn-Covent Garden. Understand their values, what they offer to guests, and how they operate. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Guest Engagement Skills
As a Receptionist, your ability to engage with guests is crucial. Prepare examples from your past experiences where you went above and beyond to meet customer needs. Highlighting these moments will demonstrate your proactive approach and commitment to providing excellent service.
✨Be Ready for Shift Work
Since the role involves early and late shifts, be prepared to discuss your flexibility regarding working hours. Mention any previous experience with shift work and how you manage your time effectively. This shows that you’re ready to adapt to the demands of the job.
✨Practice Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and confident responses. If you speak a second language, mention it! It could give you an edge, especially in a diverse environment like Citadines.
