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- Tasks: Welcome guests and create memorable experiences while managing their needs.
- Company: Join Citadines Barbican London, a vibrant hospitality brand.
- Benefits: Career growth, travel allowance, discounts, and employee recognition.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Great communication skills and a willingness to learn.
- Other info: Diverse workplace with opportunities for personal and professional development.
The predicted salary is between 20000 - 30000 £ per year.
Citadines Barbican London is seeking a confident Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. You will report to the Front Office Manager, supporting towards providing our guests with unique experiences and offerings to Live, Work and Play in infinite ways. Designed for the love of cities, Citadines offer guests the comfort of a serviced residence and the flexibility of a hotel.
A Receptionist will be responsible for:
- Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc.
- Taking initiative in accommodating the customers’ needs in a resourceful manner.
- Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice.
- Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.
To be successful in the role of Receptionist, we require:
- Excellent guest engagement skills.
- Ability to bring the guest experience to life throughout the hotel.
- Willingness to learn and work with IT systems quickly.
- Ability to communicate and organise yourself in line with different guest expectations.
- A good command of English is essential, a second language is advantageous.
This is your opportunity to be part of our team as a Receptionist. We focus on your professional and personal development, and we offer:
- Genuine career opportunities within our business.
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
- A travel allowance for every day you work to contribute to your commuting cost.
- A PERKBOX subscription with benefits, retail discounts and savings available from your first day.
- Employee Assistance Programme.
- Refer a Friend bonus.
- Employee Recognition Awards Ceremony and company team parties.
- Once you pass your probation, a special staff rate when staying in our European properties.
- Staff incentives when you and your team perform.
- (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging.
About Us: Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Receptionist in London employer: Citadines Barbican London
Contact Detail:
Citadines Barbican London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in London
✨Tip Number 1
First things first, make sure you know the company inside out. Check out Citadines' values and what they stand for. This way, when you chat with them, you can show you're genuinely interested and align with their mission.
✨Tip Number 2
Practice your guest engagement skills! Role-play with a friend or family member to get comfortable with welcoming guests and handling their needs. The more natural you are, the better impression you'll make during the interview.
✨Tip Number 3
Don’t forget to highlight your adaptability! Since the role involves different shifts, be ready to discuss how you manage your time and stay organised. Share examples of how you've successfully juggled multiple tasks in the past.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at Citadines. Let’s get you that Receptionist role!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team at Citadines.
Tailor Your Application: Make sure to tailor your application to the specific role of Receptionist. Highlight your guest engagement skills and any relevant experience that shows you can create unique experiences for our guests. We love a good fit!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great addition to our Front Office Team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Citadines Barbican London
✨Show Your Warmth
As a Receptionist, your ability to create a welcoming atmosphere is key. Practice a friendly greeting and think about how you can personalise your interactions with guests. Remember, first impressions matter!
✨Know the Company
Familiarise yourself with Citadines and its offerings. Understand their values and what makes them unique in the hospitality industry. This knowledge will help you align your answers with their expectations during the interview.
✨Demonstrate Proactivity
Be ready to share examples of how you've taken initiative in previous roles. Whether it’s resolving a guest issue or improving a process, showing that you can think on your feet will impress the interviewers.
✨Brush Up on IT Skills
Since you'll be working with various IT systems, it’s a good idea to highlight any relevant experience you have. If you're not familiar with certain systems, express your willingness to learn quickly—this will show your adaptability.
