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- Tasks: Lead operations with diverse tasks in admin, finance, marketing, and customer service.
- Company: Join Citadel Source, a top finance recruitment agency based in Bristol.
- Benefits: Enjoy flexible hours, generous leave, coaching programs, and wellbeing perks like gym passes.
- Why this job: Be part of a fast-paced, inclusive team where you can grow and make a real impact.
- Qualifications: Ideal candidates are motivated, organized, and have some office experience.
- Other info: Opportunity for career growth and potential bonuses await the right individual.
The predicted salary is between 28000 - 32000 £ per year.
Citadel Source , a leading, Bristol based finance recruitment agency, are looking to hire a committed, organised and personable Operations Lead for our Bristol based HQ. This role will work alongside our co-founders and wider staff to support the continued growth of the business. This role will be challenging, fast-paced and different every day, but it also has a number of set tasks to complete every week, so it will suit someone who enjoys process, but can also work independently and think outside of the box. The role will be hugely varied, incorporating administration, finance, marketing and customer service.
About you
You will be a motivated, hardworking, friendly individual, with some experience working within an office environment who thrives in a fast-paced role. You will have exceptional organisational skills and enjoy solving challenges and working closely with a high performing sales function to drive efficiency and performance. You will be comfortable working in an office environment (flexible hours can be offered) and will be able to prioritise your workload around your hours to deliver exceptional outcomes to the business. This role may also suit someone who has ambitions to grow within the business, as the role will grow in scope, challenge (and remuneration and responsibility) for the right person.
The role
The role will be broad in responsibility with elements ranging from administration, compliance, finance, marketing, and offering friendly and understanding customer service to our clientele.
As Operations Lead your role will include but not be limited to:
- Providing admin/sales support to the sales team and management
- Offering customer support to both Citadel’s clients and candidates
- Assisting with onboarding new customers (compliance)
- Supporting with delivery of client terms and documentation in a timely manner
- Management and oversight of internal data and CRM database management
- Preparation of a range of reports and customer analysis
- Processing sales orders, including raising invoices and requesting purchase orders and other financial administration duties. (training will be offered by in-house Finance Director)
- Assist in the management of customer accounts, including order processing, tracking, and resolving any issues or discrepancies.
- Assisting with marketing duties including supporting and tailoring emails to clients and candidates and social media posts (including LinkedIn)
- Being first point of contact for the business by answering and fielding incoming calls
- Other ad-hoc duties and project requirements
What we have to offer
- A salary between £28,000 and £32,000 depending on experience
- Generous annual leave allowance (30 days + BH)
- CPD – with an opportunity to gain HR or finance qualification
- World class technology and market leading CRM
- High quality bespoke coaching/development programmes
- Bonus opportunity
- Wellbeing related perks, including gym passes.
- High achieving, fast paced, inclusive working environment with regular social outings and a reward culture.
Not just a number……
Above all else, we are offering individuals an opportunity to truly make a difference and play a part in achieving our shared goal. If you are interested in a confidential discussion, apply and send your cv to us or reach out to us on LinkedIn.
Operations Lead employer: Citadel Source
Contact Detail:
Citadel Source Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead
✨Tip Number 1
Familiarize yourself with the specific responsibilities of the Operations Lead role. Understanding the nuances of administration, finance, marketing, and customer service will help you demonstrate your knowledge during conversations with the team.
✨Tip Number 2
Showcase your organizational skills by preparing examples of how you've successfully managed multiple tasks in a fast-paced environment. This will highlight your ability to thrive under pressure, which is crucial for this role.
✨Tip Number 3
Connect with current employees on LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach when discussing your fit for the role.
✨Tip Number 4
Prepare to discuss your experience with CRM systems and data management. Being able to articulate your familiarity with these tools will demonstrate your readiness to take on the responsibilities outlined in the job description.
We think you need these skills to ace Operations Lead
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Operations Lead position. Make sure you understand the key responsibilities and the skills required, such as exceptional organizational skills and the ability to work independently.
Tailor Your CV: Customize your CV to highlight relevant experience in administration, finance, marketing, and customer service. Use specific examples that demonstrate your ability to thrive in a fast-paced environment and your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your motivation and enthusiasm for the role. Mention how your background aligns with the company's goals and how you can contribute to their growth. Be personable and show your understanding of the company culture.
Highlight Your Soft Skills: In your application, emphasize your interpersonal skills and ability to work collaboratively with a high-performing team. Mention any experience you have in customer service and how you handle challenges effectively.
How to prepare for a job interview at Citadel Source
✨Show Your Organisational Skills
As an Operations Lead, exceptional organisational skills are crucial. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects simultaneously.
✨Demonstrate Problem-Solving Abilities
This role involves solving challenges and improving processes. Think of a few scenarios where you identified a problem and implemented a solution, and be ready to share these during the interview.
✨Highlight Your Customer Service Experience
Since the role includes providing customer support, emphasize any previous experience you have in customer service. Share how you handled difficult situations and ensured client satisfaction.
✨Express Your Ambition for Growth
The company values individuals who want to grow within the business. Be honest about your career aspirations and how you see yourself evolving in this role, showing that you're committed to contributing to the company's success.
