Senior Business Director, Retail Sector

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions. With over 7,400 CI&Ters around the world, we've built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

Main Responsibilities/Activities:

• Client Account Leadership: Ultimate responsibility for the end-to-end delivery of CI&T's services to its clients; overall ownership of the account.
• Team Leadership and Development: Lead and develop high-performance teams, fostering a collaborative work environment, professional growth, and psychological safety. Develop successors and inspire individuals to pursue management careers, ensuring the team possesses the necessary competencies to deliver the CI&T proposition successfully.
• Business Strategies: Define and implement strategies to meet business goals, ensuring effective project execution according to the established roadmap. Support business development initiatives by identifying new opportunities, developing strategic partnerships, and enhancing client engagement strategies. Collaborate with marketing and sales teams to create compelling value propositions and support the growth of CI&T's market presence in EMEA.
• Resource Management: Manage resources, budgets, and schedules to ensure on-time and on-budget delivery of CI&T's services to clients. Take full accountability for client contracts, ensuring growth, profitability, and satisfaction.
• Integrated Portfolio Management: Promote integrated portfolio management of applications and continuous delivery flow, eliminating blockages and bottlenecks at all stages of value generation.
• Metrics and Performance: Understand and take ownership of the main business KPIs. Implement and monitor development, quality, productivity, business, and application health metrics. Monitor and report operational and financial performance, identifying improvement opportunities and implementing effective solutions.
• Lean and Agile Methodologies: Lead Lean and Agile processes, providing coaching and promoting hypothesis-based experimentation and design thinking.
• Product Management: Promote and develop a Product Management culture, driving this practice within operations.
• Risk Management: Manage risks at the Value Stream level, monitoring predictive metrics of the complete flow and making corrective decisions when necessary.
• Tools and Processes: Implement and manage critical tools and processes, ensuring best practices within the teams.
• Strategic Relationships: Establish and maintain strategic relationships with internal and external stakeholders, as well as clients, to ensure alignment and continuous support for organisational objectives. Lead pre-sales processes and client relationships, identifying problems, and connecting with CI&T's value propositions.
• Cultural Reference: Be a reference in the company's values, motivating and encouraging employees in line with the company's culture, including ESG, diversity, and inclusion practices. Promote a culture of innovation, operational excellence, and compliance with company policies and regulations, including promoting an AI and GenAI-driven operation.
• Master the CI&T Value Proposition: Combine different expertise—whether from a commercial, delivery, product, strategy, design, or tech background—to deliver growth, profitability, and client satisfaction.
• Growth Mindset: Challenge the status quo and promote continuous improvement.

Requirements:

• Previous experience in a similar position with a consultancy like CI&T
• In-depth knowledge and experience within the retail or CPG (Consumer packed goods) sector
• Proven experience growing accounts to £5m+
• Strong presentation skills and confidence to present to current and prospective clients
• A passion for technology
• Experience ramping up project squads with the help of the talent team
• Team leadership skills
• Deep understanding of P&L

Collaboration is our superpower, diversity unites us, and excellence is our standard. We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions.