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- Tasks: Lead strategic initiatives for retail clients, driving growth and transformation through actionable programmes.
- Company: Join a global tech transformation leader with a collaborative and inclusive culture.
- Benefits: Flexible work environment, competitive salary, and opportunities for professional development.
- Other info: Dynamic role with excellent career growth and a focus on collaboration and diversity.
- Why this job: Make a real impact in the retail sector by shaping innovative strategies and solutions.
- Qualifications: 6+ years in strategy, preferably in Retail or CPG, with strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions. With over 8,000 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality. CI&T are looking for an experienced Strategist (6+ years) to help lead the day-to-day execution of strategy across our Retail client engagements in EMEA. At CI&T, strategy sits at the intersection of business ambition, human experience, and technology execution. We help clients identify opportunities for growth and transformation and turn them into strategies that connect business goals, customer needs, and the technology required to deliver them. You will be front and centre in strategic engagements, helping retail clients frame complex business challenges, identify opportunities, and translate strategy into clear, actionable programmes. You will work closely with Client Partners, Growth Units, engineers, product teams, and senior strategists to shape proposals, structure engagements, and ensure our work delivers both commercial impact and meaningful customer outcomes. Over time, you will also contribute to the development of industry propositions, helping translate industry insight into repeatable offerings that can scale across clients. Experience in Retail and/or CPG is strongly preferred for this role.
Role Responsibilities
- Lead customer & commercial strategy on client engagements
- Shape and drive proposals and new business
- Build strong client relationships
- Bridge business, customer experience, tech and delivery
- Define capabilities and operating implications
- Guide strategy through delivery
- Contribute to Retail & CPG propositions and practice development
What Success Looks Like
- Stronger strategic proposals and opportunity narratives that help increase win rates.
- Clients view CI&T as a strategic partner shaping growth and transformation, not only a delivery partner.
- New opportunities emerge within accounts through clear strategic thinking and strong client relationships.
- Strategies translate into clear programmes, initiatives, and product roadmaps that accelerate delivery.
- Delivery teams remain aligned to customer outcomes, business impact, and strategic intent.
- Visible business, customer, and operational outcomes achieved through strategically led work.
Skill profile Experience
- 6+ years of experience in strategy, digital strategy, customer experience strategy, product strategy, or digital transformation.
- Experience in Retail and/or CPG strongly preferred.
- Experience working closely with engineering, product, and delivery teams within digital or technology-enabled transformation programmes.
- Experience translating strategy into practical initiatives, roadmaps, or product directions.
Customer & Commercial Strategy
- Customer strategy, segmentation, and value proposition design.
- Experience shaping customer journeys and experience strategies connected to business outcomes.
- Ability to connect customer insight, commercial opportunity, and digital execution.
- Understanding of how customer experience improvements drive growth, loyalty, and operational efficiency.
Tech-Enabled Strategy (Fluent but not deeply technical)
- Understanding of digital platforms, data, AI, and product ecosystems.
- Ability to translate technology capabilities into meaningful customer and business outcomes.
- Comfort working with engineering and product teams in agile delivery environments.
- Understanding of digital product models and modern delivery approaches.
Transformation & Capability Thinking
- Ability to identify the capabilities required to deliver strategic ambitions across business, customer experience, and technology.
- Experience defining capability roadmaps, operating implications, or transformation priorities.
- Understanding of how organisations evolve ways of working, product development models, and digital capabilities to deliver transformation.
Client Engagement, New Business & Strategic Communication
- Strong proposal development and strategic narrative design, helping shape compelling opportunity stories and value propositions.
- Ability to structure complex ideas into clear, persuasive communication for senior stakeholders.
- Confident contributor to client workshops, pitches, and strategic discussions.
- Comfort identifying patterns and growth opportunities within accounts and helping translate them into structured opportunities for CI&T.
Ways of Working
- Highly independent and self-directed.
- Strong collaborator across strategy, commercial, product, and engineering teams.
- Pragmatic, structured, and comfortable navigating ambiguity.
- Curious, proactive, and motivated to build new ideas, propositions, and strategic approaches.
This role is based in EMEA. To support collaboration with colleagues, engineers, and client teams, we expect team members to spend approximately two days per week in the office, with flexibility around project and client needs. Collaboration is our superpower, diversity unites us, and excellence is our standard. We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions.
[EMEA] - Digital & Experience Strategist, Retail sector in London employer: Ci&T
Contact Detail:
Ci&T Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land [EMEA] - Digital & Experience Strategist, Retail sector in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail sector and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the company and its recent projects. Show that you understand their business and how your skills can help them tackle their challenges. Tailor your examples to highlight your experience in digital strategy and customer experience.
✨Tip Number 3
Practice your pitch! Be ready to articulate your strategic thinking and how it aligns with the company's goals. Use clear, concise language to explain how you can drive growth and transformation for their retail clients.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
We think you need these skills to ace [EMEA] - Digital & Experience Strategist, Retail sector in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Digital & Experience Strategist role. Highlight your experience in retail and how it aligns with our tech transformation goals. We want to see how you can connect business ambition with customer needs!
Showcase Your Strategic Thinking: In your application, demonstrate your ability to frame complex business challenges and identify growth opportunities. Use specific examples from your past work to illustrate how you've turned strategies into actionable programmes. We love a good story!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Avoid jargon and make sure your key achievements stand out. We appreciate clarity and want to quickly understand how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at CI&T!
How to prepare for a job interview at Ci&T
✨Know Your Stuff
Before the interview, dive deep into CI&T's work in the retail sector. Familiarise yourself with their recent projects and how they integrate AI into their strategies. This will not only show your genuine interest but also help you connect your experience to their needs.
✨Frame Your Experience
Prepare to discuss specific examples from your past roles that highlight your strategic thinking and problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewers to see your impact.
✨Ask Insightful Questions
Come armed with questions that demonstrate your understanding of the role and the industry. Inquire about how CI&T measures success in their client engagements or what challenges they foresee in the retail sector. This shows you're not just interested in the job, but also in contributing to their success.
✨Showcase Collaboration Skills
Since this role involves working closely with various teams, be ready to discuss how you've successfully collaborated in the past. Highlight instances where you bridged gaps between strategy and execution, ensuring everyone was aligned towards common goals.