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- Tasks: Provide essential admin support to help former miners and their families.
- Company: Join CISWO, a charity dedicated to supporting the mining community.
- Benefits: Enjoy 29 days annual leave, health benefits, and a pension scheme.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong IT skills, attention to detail, and excellent communication abilities.
- Other info: Flexible part-time hours with opportunities for personal development.
The predicted salary is between 15600 - 19600 £ per year.
Location: Mansfield – This is an office-based role
Job type: Permanent, Part Time
Working Hours: Part-time, 30 hours per week, 9:00 am – 5:00 pm, working days to include Monday, Thursday, Friday, and one other weekday to be agreed.
Salary & Benefits: £20,231(pro rata), generous benefits package including, 29 days annual leave plus bank holidays (pro rata), salary sacrifice pension with generous employer contribution, Westfield Health, free onsite parking and other benefits
We are currently recruiting for an Administration Assistant for our Mansfield office. The role will involve providing comprehensive administrative support to CISWO’s regional personal welfare service, working as part of a team supporting former mine workers and their families.
Key Responsibilities
- To take detailed referrals from individuals to the charity’s personal welfare team, either via telephone/email/website or visits to the office.
- To input data into the organisation’s client database
- To prepare documentation to support the personal welfare team in dealing with client enquiries and home visits.
- Direct liaison with personal welfare staff and their clients to ensure our service is well coordinated and delivered to a high standard.
- To respond and process general enquiries from individuals and partner agencies, including other mining charities.
- To handle front-line telephone enquiries and visitors to the office as part of the established administration team.
- To deliver a full range of office skills to a high standard, including producing letters and reports, photocopying, scanning, filing, archiving, and dealing with the incoming and outgoing post.
- Maintain and update the organisation\’s filing system, including updating of databases and electronic filing systems, alongside hard copy filing.
- Maintain general office systems and support the region with telephone/email messaging and diary updates.
- Assist with other administrative and personal welfare related activities to provide additional support to other areas of the charity’s operations when required.
- To cover administration team absences where required and ensure office administrative cover is maintained.
- To attend and participate in staff meetings.
- To assist with taking minutes.
- To participate in changing work practices, as agreed, to ensure effective co-ordination of services and communication.
- Promotion of the service where required.
- To participate in local and national training and development opportunities and to take responsibility for personal learning and development.
- To undertake additional reasonable tasks commensurate with the post.
Skills/Qualifications/Experience
- Excellent IT skills including use of databases and Microsoft Packages
- Excellent time management skills and the ability to prioritise work
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Strong organisational skills with the ability to multi-task
- General office skills
- Understanding of confidentiality and dealing with sensitive issues
- Good general standard of education to at least GCSE level in maths and English as a minimum.
- Ability to prepare reports, arrange and organise meetings.
- Experience of working in a busy office environment
- ECDL
- Qualification in administration to a minimum NVQ level 3
- Experience of working in the charity / social care sector.
- Knowledge of the mining community.
Please note: Previous applicants need not apply.
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Administration Assistant employer: CISWO The Coal Mining Charity
Contact Detail:
CISWO The Coal Mining Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the charity sector. A personal recommendation can go a long way in landing that Administration Assistant role.
✨Tip Number 2
Prepare for the interview by researching CISWO and its mission. Understand their work with former miners and their families, so you can show how your skills align with their needs. We want to see your passion for the cause!
✨Tip Number 3
Practice common interview questions related to administration roles. Think about scenarios where you've demonstrated excellent time management or problem-solving skills. We love hearing real-life examples!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds. Plus, it shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Administration Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administration Assistant role. Highlight your relevant skills and experiences that match the job description, especially your IT skills and experience in a busy office environment.
Showcase Your Communication Skills: Since excellent written and verbal communication is key for this role, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your attention to detail and professionalism.
Highlight Your Organisational Skills: The role requires strong organisational skills, so don’t forget to mention any experience you have with managing multiple tasks or prioritising work. Give examples of how you've successfully juggled responsibilities in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at CISWO The Coal Mining Charity
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Administration Assistant role. Familiarise yourself with the key tasks mentioned in the job description, like handling referrals and maintaining databases. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your IT Skills
Since excellent IT skills are crucial for this role, be prepared to discuss your experience with Microsoft Packages and databases. Bring examples of how you've used these tools in previous roles, and if possible, practice using them beforehand to feel confident during the interview.
✨Demonstrate Your Communication Skills
As an Administration Assistant, you'll need to communicate effectively with clients and team members. Prepare to share examples of how you've successfully handled enquiries or resolved issues in the past. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Be Ready to Discuss Confidentiality
Given the sensitive nature of the work, it's important to show that you understand confidentiality. Think of scenarios where you've had to handle sensitive information and be ready to explain how you ensured privacy and trust. This will highlight your professionalism and suitability for the role.
