At a Glance
- Tasks: Ensure accurate lead closure and maintain inventory levels with attention to detail.
- Company: Join a passionate team at Cisive, committed to innovative background screening solutions.
- Benefits: Hybrid work arrangement, night shift schedule, and opportunities for growth.
- Other info: Dynamic environment with a focus on self-development and collaboration.
- Why this job: Be part of a mission-driven company that values integrity and teamwork.
- Qualifications: Fresh graduates welcome; strong analytical skills and attention to detail preferred.
The predicted salary is between 49500 - 60500 £ per year.
It’s fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business. At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.
Our Values
- Integrity First: We uphold the highest ethical standards in everything we do.
- Innovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.
- Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.
- Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.
- Stay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.
The candidate must be willing to HYBRID work arrangement in Quezon City, following a NIGHT SHIFT schedule.
About the role
The Verifications Specialist supports the organization by ensuring inventory levels are addressed on a daily basis through diligent and effective lead closure. The Verification Specialist will focus on adjudicating cases based on knowledge of client specifications and Fair Credit Reporting Act (FCRA) guidelines by applying thorough, analytical measures to ensuring leads are closed in accordance with the organizational service levels. Applies detail-oriented and critical thinking skills to ensure quality control and inventory levels are met daily.
Key responsibilities
- Review and release leads to clients using knowledge of Fair Credit Reporting Act (FCRA), client matrices, and Cisive policy. Review disclosures if applicable and apply advanced FCRA knowledge.
- Utilize keen sense of detail to ensure lead reporting is consistent and accurate. Ensure lead notes are clear, concise and without error.
- At the discretion of management, actively participate in the dispute process by performing work or depending upon complexity.
- Note missing requirements in the internal case notes if any documents are missing.
- Ensures processes meet applicable Federal guidelines and requirements.
- Review work produced by vendors and support team to ensure accuracy.
- Maintain confidentiality and exhibit reliable attendance in accordance with organizational and departmental policies.
- Proactively address inventory levels on a daily basis through coordination and communication with leadership.
About you
- Fresh graduates are welcome to apply.
- 2-3 years experience in a similar role requiring strong analytical performance is a strong advantage.
- Graduate of any 2-year or 4-year course, preferred.
- Excellent computer skills – MS Word, Excel and Internet.
- Strong English communication skills, both written and verbal.
- Must have strong time management skills, the ability to multi-task and work at a fast pace.
- Excellent attention to detail.
- Ability to partner effectively with a variety of business partners.
- Receptive to coaching and feedback, focusing on building self-development areas.
Verifications Specialist employer: Cisive
As a Client Service Representative in our London office, you will join a dynamic team that values exceptional customer support and fosters a collaborative work environment. We offer a hybrid working model that promotes work-life balance, alongside opportunities for professional growth and development within the company. Our commitment to employee well-being is reflected in our supportive culture and dedication to providing high-quality service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Verifications Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cisive. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cisive before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Verifications Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cisive:Your cover letter is your chance to shine! Tell us why you want to work at Cisive specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cisive!
How to prepare for a job interview at Cisive
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
