At a Glance
- Tasks: Be the go-to person for clients, providing top-notch support and ensuring a smooth experience.
- Company: Join a dynamic team in a hybrid role based in London.
- Benefits: Enjoy flexible working hours, competitive pay, and opportunities for growth.
- Other info: Work in a fast-paced environment with a focus on teamwork and problem-solving.
- Why this job: Make a real difference by helping clients navigate their background screening needs.
- Qualifications: 5 years of customer service experience; college education preferred.
The predicted salary is between 30000 - 40000 £ per year.
- Hybrid - London, England, United Kingdom
- The
Client Service Representative serves as the primary point of contact for clients, providing exceptional support, and ensuring a seamless customer experience.
The Representatives will handle inquiries pertaining to the candidates' and clients' background screening program and overall account workflow and ensure they receive superior and high‑quality service throughout their journey.
- The candidate must be willing to
- WORK on a HYBRID arrangement in Quezon City
- , following
- US hours
- ; can be assigned to
- NIGHT SHIFT
Schedule.
Duties and Responsibilities
- Support basic candidate and client inquiries, process routine requests, basic operational involvement with the ability to follow established procedures.
- Handle inbound calls, emails, and chats working in a service queue environment. Makes outbound contacts as needed.
- Ensure client orders and information requests are delivered on time and that Service Level Agreements are met.
- Escalate issues/questions to appropriate internal resources.
- Efficiently partner with internal teams to solve client requests.
Qualifications
- Minimum of 5 years of customer service and/or client relations experience.
- Background Screening and/or pre‑employment screening experience strongly preferred.
- Graduate of any 2‑year or 4‑year course preferred; or has at least completed 2 years in college.
- Self‑motivated, proactive and goal‑oriented.
- Good problem solving and analytical skills.
- Excellent written and verbal communication skills.
- Can START ASAP.
- #J-18808-Ljbffr
Client Service Reprentative in London employer: Cisive
As a Client Service Representative in our London office, you will join a dynamic team that values exceptional customer support and fosters a collaborative work environment. We offer a hybrid working model that promotes work-life balance, alongside opportunities for professional growth and development within the company. Our commitment to employee well-being is reflected in our supportive culture and dedication to providing high-quality service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Reprentative in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cisive. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cisive before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Service Reprentative in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cisive:Your cover letter is your chance to shine! Tell us why you want to work at Cisive specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cisive!
How to prepare for a job interview at Cisive
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
