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- Tasks: Provide top-notch customer support and resolve inquiries in both German and English.
- Company: Join a global leader in PR and marketing with a focus on customer experience.
- Benefits: Enjoy remote work, health cash plan, and generous holiday allowance.
- Why this job: Make a difference in customer satisfaction while working from anywhere in England.
- Qualifications: Fluent in German and English with a passion for helping others.
- Other info: Be part of a dynamic team that values collaboration and growth.
The predicted salary is between 30000 - 42000 £ per year.
A global PR and marketing leader is seeking a Customer Support Specialist to enhance customer experience through timely and thorough support. Applicants should possess excellent German and English skills and a passion for customer service.
Key responsibilities include:
- Resolving customer inquiries
- Collaborating with teams
- Improving customer satisfaction
The position offers remote working options within England and a variety of employee benefits including a health cash plan and generous holiday allowance.
Remote German-English Customer Support Specialist employer: Cision
Contact Detail:
Cision Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote German-English Customer Support Specialist
✨Tip Number 1
Make sure you know the company inside out! Research their values, recent projects, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your language skills! Since this role requires excellent German and English, try to engage in conversations or mock interviews in both languages. This will boost your confidence and ensure you're ready to impress when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips about the company culture and even lead to referrals, which can significantly increase your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly. Good luck!
We think you need these skills to ace Remote German-English Customer Support Specialist
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone with excellent German and English skills, make sure to highlight your proficiency in both languages. Use clear and concise language in your application to demonstrate your communication abilities.
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. Mention specific experiences that relate to customer support and how you've enhanced customer satisfaction in the past. We love seeing how you can bring value to our team!
Be Passionate About Customer Service: Let your enthusiasm for customer service shine through in your application. Share examples of how you've gone above and beyond to help customers, as this is key to enhancing their experience with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at Cision
✨Brush Up on Your Language Skills
Since the role requires excellent German and English skills, make sure to practice both languages before the interview. Try to engage in conversations or even do mock interviews with a friend to boost your confidence.
✨Know the Company Inside Out
Research the global PR and marketing leader thoroughly. Understand their values, recent projects, and customer service philosophy. This will help you tailor your answers and show that you're genuinely interested in the company.
✨Prepare for Customer Scenarios
Think of common customer inquiries and how you would resolve them. Be ready to share specific examples from your past experiences where you successfully handled customer issues, as this will demonstrate your problem-solving skills.
✨Show Your Passion for Customer Service
During the interview, express your enthusiasm for helping customers and improving their experience. Share stories that highlight your dedication to customer satisfaction, as this is key for the role.
