Senior Customer Success Manager / Senior Account in London

As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter.

Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we'll create the conversations of tomorrow.

Customer Success Manager, you will have an overall responsibility for managing and growing your portfolio of accounts spanning a variety of industries.

Your role is to build and maintain healthy relationships within your assigned accounts that enable you to drive strong product adoption, exceed business/campaign objectives and identify and sell-in intelligent commercial solutions, resulting in new and increased subscription revenue, whilst maintaining Brandwatch's positive reputation.

Essential Duties and Responsibilities Develop a trusted advisor relationship with customer executive sponsors, such that all activities are closely aligned with the customer's business case and strategy, allowing the full potential of the Brandwatch solution to be realized.

Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.

Manage account renewals for your customer base, collaborating with account managers on quarterly business reviews, retention strategy and upsell initiatives.

Identify opportunities for expanded use of the platform and integration into the accounts' business processes.

Facilitate the development of a community of like-minded Brandwatch customers, routinely sharing best practices and leveraging lessons learned.

Update CRM and billing system records for customer accounts and opportunities.

Enable and assist product support to best address customer's technical issues.

Minimum Required Qualifications2+ years relevant work experience in a customer facing role.

Advanced understanding of social media networks and social monitoring tools.

Proven track record of developing and executing strategic account plans.

Qualifications Experience working with (or for) a social media monitoring provider.

Demonstrable knowledge of marketing principles and best practices.

Familiarity with Boolean logic and data analytics.

Experience working with CRM and/or ticketing systems, such as Planhat, Gainsight, Salesforce, Zendesk, Zuora, and JIRACision is the global leader in consumer and media intelligence, engagement, and communication solutions.

We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world.

Our deep expertise, exclusive data partnerships, and award-winning products, including Cision One, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.

We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success.

Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and named a "Top Diversity Employer" for 2021 by Diversity Jobs. com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals.

In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations.

Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr. support@cision.

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