Credit Controller

Credit Controller

Brighton Full-Time 28800 - 43200 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage client accounts and ensure timely collection processes while building strong customer relationships.
  • Company: Cision empowers individuals to make an impact in a collaborative and innovative environment.
  • Benefits: Enjoy 25 days holiday, wellness days, health cash plan, gym contributions, and more!
  • Why this job: Join us to shape the future of communication and make meaningful contributions while growing your career.
  • Qualifications: 1+ year in credit control or collections, strong communication skills, and relevant finance qualification required.
  • Other info: Cision values diversity and inclusion, offering a welcoming environment for all employees.

The predicted salary is between 28800 - 43200 ÂŁ per year.

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you’ll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you’re solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

The Credit Controller is responsible for managing client accounts and ensuring timely, accurate collection processes across the organization. In this role, you will perform complex credit and collection activities, maintain strong customer relationships, support team operations, and work closely with internal and external stakeholders to minimize bad debt. This role requires excellent communication, organizational, and problem-solving skills.

What you’ll do:

  1. Customer Relationship Management
    • Serve as the primary point of contact for accounts, addressing customer inquiries and disputes with a solution-oriented approach.
    • Organize and lead debt resolution meetings with clients and internal stakeholders, building strong working relationships to prevent and resolve payment issues.
  2. Debt Collection
    • Contact customers regarding overdue payments through phone calls, emails, and letters.
    • Negotiate payment arrangements and settlements.
    • Monitor and resolve queries or disputes related to unpaid invoices.
    • Escalate issues as needed to senior management or external collections agencies.
  3. Receivables & Reporting
    • Maintain accurate records of all communications with customers regarding outstanding balances.
    • Prepare and submit reports on outstanding debts, collections progress, and trends.
  4. Customer Relationships
    • Maintain professional relationships with customers while ensuring prompt payment.
    • Assist customers with queries relating to invoices, payment terms, and account balances.
  5. Continuous Improvement
    • Identify and recommend improvements to the credit control process.
    • Stay up-to-date with industry best practices, payment trends, and legal requirements.

What you have:

  • Experience: Minimum of 1 year in credit control or collections, with a track record of reducing bad debt. Experience with international collections or working with diverse customer bases.
  • Technical Skills: Experience in accounting and collections software.
  • Communication & Negotiation: Strong communication and negotiation skills, with the ability to work effectively with clients and internal stakeholders.
  • Skills: High level of attention to detail and accuracy. Strong organizational skills with the ability to manage multiple accounts simultaneously.
  • Education: A relevant qualification in finance, accounting, or credit management.

What we offer:

  • 25 days holiday and 4 Wellness days per year + bank holidays, ability to carry 5 days over each year to encourage a healthy work-life balance!
  • Health cash plan employer paid at level 3. (Option to upgrade plan to level 4, 5 or 6 + add family members at employee’s expense); Group life assurance – employer paid.
  • Sports benefit – gym/sport membership contribution – 50% or up to 25 GBP per month employer contribution.
  • Cycle to work; Employee discounts platform – through Reward Gateway.
  • Dental insurance – preference premiums at employee’s cost + option to add family members.
  • Employee assistance plan (EAP) & Full Calm subscription.
  • Maternity/parental leave policy & Sabbatical leave policy.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact

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Credit Controller employer: Cision

At Cision, we empower our employees to make a significant impact in a collaborative and innovative environment. As a Credit Controller, you'll enjoy a supportive work culture that values your ideas and fosters professional growth, with benefits like generous holiday allowances, health plans, and wellness initiatives. Join us in shaping the future of communication while building meaningful relationships and contributing to our collective success.
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Contact Detail:

Cision Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Credit Controller

✨Tip Number 1

Familiarize yourself with Cision's values and mission. Understanding how they empower individuals and promote collaboration will help you align your responses during interviews, showcasing how you can contribute to their culture.

✨Tip Number 2

Highlight your experience in managing client accounts and resolving disputes. Be prepared to share specific examples of how you've successfully negotiated payment arrangements or improved collection processes in previous roles.

✨Tip Number 3

Demonstrate your communication skills by practicing how you would handle customer inquiries and disputes. Role-playing these scenarios can help you articulate your solution-oriented approach effectively during the interview.

✨Tip Number 4

Stay updated on industry best practices and trends in credit control. Being knowledgeable about current challenges and solutions in the field will show your commitment to continuous improvement and make you a more attractive candidate.

We think you need these skills to ace Credit Controller

Credit Control
Debt Collection
Customer Relationship Management
Negotiation Skills
Attention to Detail
Organizational Skills
Accounting Software Proficiency
Communication Skills
Problem-Solving Skills
Reporting and Documentation
Time Management
Ability to Work with Diverse Customer Bases
Knowledge of Legal Requirements in Collections
Continuous Improvement Mindset

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in credit control or collections. Emphasize any achievements related to reducing bad debt and managing customer relationships.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Cision. Mention how your skills in communication and negotiation align with their values of collaboration and innovation.

Showcase Problem-Solving Skills: Provide specific examples in your application that demonstrate your problem-solving abilities, especially in resolving payment issues or disputes with clients.

Highlight Continuous Improvement Initiatives: Discuss any past experiences where you identified improvements in credit control processes. This shows your proactive approach and commitment to enhancing operational efficiency.

How to prepare for a job interview at Cision

✨Showcase Your Communication Skills

As a Credit Controller, strong communication is key. Be prepared to discuss how you've effectively managed customer inquiries and disputes in the past. Use specific examples to demonstrate your solution-oriented approach.

✨Highlight Your Problem-Solving Abilities

Cision values innovation and problem-solving. Think of instances where you've successfully resolved payment issues or negotiated settlements. Share these experiences to illustrate your ability to handle complex situations.

✨Demonstrate Attention to Detail

In this role, accuracy is crucial. Be ready to talk about how you maintain precise records and manage multiple accounts simultaneously. Mention any tools or software you use to stay organized.

✨Emphasize Relationship Building

Building strong relationships with clients is essential for a Credit Controller. Prepare to discuss how you've fostered professional relationships in previous roles and how you plan to do the same at Cision.

Credit Controller
Cision
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  • Credit Controller

    Brighton
    Full-Time
    28800 - 43200 ÂŁ / year (est.)

    Application deadline: 2027-03-11

  • C

    Cision

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