Account Director, Retention (London)

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you.

As an Account Director – Retention, you will be responsible for proactively managing and growing a customer portfolio valued at approximately £1.5 million. This portfolio covers multiple sectors, including Government and the broader Public Sector, within your designated region. Your core focus will be to maximize Gross Retention Rate (GRR) and Net Revenue Retention (NRR) by fostering strong client relationships and effectively leveraging auto-renewal contracts and standard annual price increases. Additionally, you will identify and close upsell opportunities while managing your territory in line with defined revenue and performance targets, including both retention and growth metrics.

The role is defined but not limited to the following duties and responsibilities:

• Achieving or exceeding annual targets across Media Analysis, Media Monitoring, Media Database and Social Media.
• Compiling and implementing a sales plan for the territory.
• Creating and maintaining a highly focused culture with an emphasis on proactive contact.
• Compiling supplementary sales plans and projects as appropriate throughout the year.
• Driving revenue from existing clients, across Cision portfolio of PR products and services.
• Managing the effective renewal process for subscriptions, identifying and maximising up-sell and cross-sell opportunities.
• Predicting future downturns in revenue and ensuring plans are in place to address shortfall.
• Formulating and implementing account management strategies that provide an appropriate level of focus on clients relative to requirements, budget, and future revenue potential.
• Preparing and writing comprehensive and compliant tender responses tailored to client requirements, ensuring alignment with objectives and value propositions.
• Collaborating with cross-functional teams to gather information, ensuring accurate and compelling content for tender submissions.
• Delivering professional presentations to clients and stakeholders, effectively communicating key messages and value propositions.
• Managing multiple tender and presentation deadlines, maintaining high quality standards and attention to detail.

Essential skills and experience:

• Proven track record of exceeding targets.
• Process-driven in your approach to achieving predetermined KPIs.
• Experience of pipeline management within the Salesforce platform.
• Ability to communicate and influence at all levels within the organisation.
• Ability to build and foster relationships with key stakeholders within the organisation.
• Problem-solving skills.
• Customer Focus.
• Negotiation Skills.
• Results Focus.

Key internal relationships:

• Customer Success & Support.
• Retention and Account Management team.
• New Business teams.
• Operations team.
• Product teams.
• Finance.
• Human Resources.
• Marketing.
• Insight.
• Legal.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com.