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For Companies At a Glance
- Tasks: Onboard customers, provide training, and ensure satisfaction with Cision's platforms.
- Company: Cision empowers individuals to make an impact in communication and connection.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and a focus on innovation.
- Why this job: Shape the future of communication while making meaningful contributions and being part of a global team.
- Qualifications: Undergraduate degree preferred; strong communication skills and customer-facing experience required.
- Other info: Cision values diversity and offers reasonable accommodations upon request.
The predicted salary is between 28800 - 43200 £ per year.
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you will thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter.
Position Overview
The Implementation Consultant in the Customer Experience organization will be responsible for the efficient and successful onboarding of all relevant customers across all our platforms, in alignment with the customers’ needs, achieving customer satisfaction, and ensuring optimal time to value. The Implementation Consultant will work closely with the Customer Experience team to deliver a world-class experience for every customer at every touchpoint.
Essential Duties and Responsibilities
- Perform customer-facing onboarding activities, including customer discovery, desired outcome creation, success planning, and in-depth platform training.
- Conduct back-office onboarding activities, including new account activations, platform configuration, keyword/search entry, and refinement.
- Execute against onboarding KPIs, such as milestone achievement, response time, time to value, and customer satisfaction.
- Articulate customer desired outcomes and translate them into Cision Customer Success strategies.
- Continuously develop knowledge of all Cision platforms to demonstrate credibility in onboarding customers.
- Work in a consultative manner with customers to understand their needs and goals, providing tailored guidance for successful platform adoption.
- Engage regularly with customers during onboarding to address questions and concerns, ensuring a high-quality onboarding experience.
- Coordinate with cross-functional teams to ensure smooth transition from sales to onboarding to customer success.
Minimum Required Qualifications
- Undergraduate degree preferred.
- Excellent English language skills, both written and verbal; additional languages are advantageous.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint).
- Proven experience in a customer-facing role managing multiple projects.
- Ability to collaborate with internal teams to deliver key customer outcomes.
- Understanding of how to demonstrate and promote the use of Cision software and services.
- Strong listening and communication skills to understand customer needs and respond effectively.
- Experience in global newswire or media distribution organizations is favorable.
- Experience in public relations or communication is advantageous.
- Experience with Salesforce or similar customer success software is desirable.
Cision is committed to diversity, equity, and inclusion and is an equal opportunity employer. Reasonable accommodations are provided upon request.
Implementation Specialist L1 employer: Cision Ltd.
Contact Detail:
Cision Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Specialist L1
✨Tip Number 1
Familiarise yourself with Cision's platforms and services. Understanding their offerings will not only help you articulate customer desired outcomes but also demonstrate your credibility during the onboarding process.
✨Tip Number 2
Brush up on your customer-facing skills. Since the role involves managing multiple projects and engaging with customers, showcasing your ability to communicate effectively and listen to their needs will set you apart.
✨Tip Number 3
Network with current or former employees of Cision. They can provide valuable insights into the company culture and expectations for the Implementation Specialist role, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss your experience with customer success software like Salesforce. Highlighting your familiarity with such tools will demonstrate your readiness to hit the ground running in this role.
We think you need these skills to ace Implementation Specialist L1
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Implementation Specialist L1 position at Cision. Understand the key responsibilities and required qualifications to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer-facing roles, particularly those involving onboarding or project management. Use specific examples to demonstrate how you've successfully managed multiple projects and achieved customer satisfaction.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, ensure that your application reflects your proficiency in English, both written and verbal. Consider including examples of how you've effectively communicated with customers or collaborated with teams in past roles.
Tailor Your Cover Letter: Craft a personalised cover letter that connects your skills and experiences to the values and goals of Cision. Mention your enthusiasm for empowering customers and how you can contribute to their success through effective onboarding and support.
How to prepare for a job interview at Cision Ltd.
✨Understand the Company Culture
Before your interview, take some time to research Cision's values and culture. They emphasise empowerment, collaboration, and innovation, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Customer-Facing Experience
As an Implementation Specialist, you'll be interacting with customers regularly. Highlight your previous experience in customer-facing roles and provide examples of how you've successfully managed customer relationships and projects.
✨Demonstrate Your Technical Proficiency
Familiarise yourself with Cision's platforms and any relevant software like Salesforce. Be ready to discuss how you can leverage these tools to enhance customer onboarding and satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer concerns. Prepare specific examples from your past experiences where you successfully navigated challenges or improved customer outcomes.
