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For Companies At a Glance
- Tasks: Support customers with exceptional service via email, phone, or chat.
- Company: Cision is a global leader in PR and marketing technology, fostering innovation and inclusivity.
- Benefits: Enjoy remote work flexibility and be part of a diverse, inclusive team.
- Why this job: Make a real impact while growing your skills in a collaborative environment.
- Qualifications: Strong communication skills and a willingness to learn are essential.
- Other info: This is a 6-month contract role with opportunities for growth.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Remote - India Global Distribution fixed-term
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you will thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter.
Job Summary:
The Guaranteed Placement Specialist is a vital position responsible for delivering consistently exceptional service and support to Cision’s North America customers, both internally and externally. The Guaranteed Placement Specialist utilizes a broad knowledge of all Cision distribution products, services and processes to provide high quality and timely tasks on a consistent basis. This team will be focused on providing support to internal and external customers. The need for both outstanding communication skills and accurate tracking of client interactions is vital.
Essential Functions:
- Be an expert and fulfill service for our Guaranteed Placement product offering
- Provide exceptional customer service to internal and external customers via email, phone or chat
- Strive to be the point of resolution whenever possible
- Provide light technical support for customers, often via internal staff such as Customer Content Services support, Online Member Center support, billing support, data change requests, etc.
- Focus on quality standards and timelines to achieve team targets and objectives
- Ability to reprioritize workload in order to ensure service level commitments are met
- Working knowledge of Distribution systems including IRIS, Online Member Center, Netsuite, Salesforce
- Utilize organizational skills to prioritize tasks and enter cases for all customer interactions
- Actively seek out opportunities to improve processes
- Form successful internal partnerships with other departments to improve ability to support customer needs (these areas include Sales, Customer Success, Finance, Technology, Product)
- Provide general account maintenance and other tasks as assigned to meet the needs of the business
- Undertake other tasks or projects as requested by management
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations.
Guaranteed Placement Specialist (6 months contact) employer: Cision Ltd.
Contact Detail:
Cision Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guaranteed Placement Specialist (6 months contact)
✨Tip Number 1
Familiarise yourself with Cision's products and services, especially the Guaranteed Placement product. Understanding the ins and outs of what you’ll be supporting will not only boost your confidence but also help you answer questions more effectively during interviews.
✨Tip Number 2
Brush up on your communication skills, as this role requires exceptional service to both internal and external customers. Practising clear and concise communication can set you apart, especially in a remote setting where misunderstandings can easily occur.
✨Tip Number 3
Network with current or former employees of Cision on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Demonstrate your problem-solving abilities by preparing examples of how you've resolved customer issues in the past. This will show your potential employer that you can handle the responsibilities of the Guaranteed Placement Specialist role effectively.
We think you need these skills to ace Guaranteed Placement Specialist (6 months contact)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Guaranteed Placement Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and customer service experience. Mention specific examples of how you've successfully resolved customer issues or improved processes in previous roles.
Highlight Relevant Experience: In your CV, emphasise any experience you have with customer support, technical assistance, or using distribution systems like Salesforce or Netsuite. Use bullet points to make your achievements clear and impactful.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Cision Ltd.
✨Know the Product Inside Out
As a Guaranteed Placement Specialist, you'll need to be well-versed in Cision's distribution products and services. Make sure to research these thoroughly before your interview, so you can confidently discuss how they work and how they benefit customers.
✨Showcase Your Communication Skills
Since this role involves exceptional customer service, practice articulating your thoughts clearly and concisely. Be prepared to demonstrate your ability to handle customer inquiries effectively, whether through email, phone, or chat.
✨Highlight Your Problem-Solving Abilities
Cision values individuals who can resolve issues efficiently. Think of examples from your past experiences where you've successfully solved problems for customers or improved processes, and be ready to share these during your interview.
✨Emphasise Team Collaboration
This position requires forming successful partnerships with various departments. Be prepared to discuss how you've worked collaboratively in previous roles and how you can contribute to a team-oriented environment at Cision.
