Account Director, Retention London, England, United Kingdom - Hybrid
Account Director, Retention London, England, United Kingdom - Hybrid

Account Director, Retention London, England, United Kingdom - Hybrid

London Full-Time 43200 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage and grow a £1.5 million customer portfolio while driving retention and upsell opportunities.
  • Company: Cision is a global leader in PR, marketing, and social media management technology.
  • Benefits: Enjoy a hybrid work environment with a focus on diversity and inclusion.
  • Why this job: Join a collaborative team that values your ideas and empowers your growth.
  • Qualifications: Proven track record in exceeding targets and strong communication skills required.
  • Other info: Cision promotes an inclusive culture and offers reasonable accommodations for applicants.

The predicted salary is between 43200 - 72000 £ per year.

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter.

As an Account Director – Retention, you will be responsible for proactively managing and growing a customer portfolio valued at approximately £1.5 million. This portfolio covers multiple sectors, including Government and the broader Public Sector, within your designated region. Your core focus will be to maximize Gross Retention Rate (GRR) and Net Revenue Retention (NRR) by fostering strong client relationships and effectively leveraging auto-renewal contracts and standard annual price increases. Additionally, you will identify and close upsell opportunities while managing your territory in line with defined revenue and performance targets, including both retention and growth metrics.

The role is defined but not limited to the following duties and responsibilities:

  • Achieving or exceeding annual targets across Media Analysis, Media Monitoring, Media Database and Social Media.
  • Compiling and implementing a sales plan for the territory.
  • Creating and maintaining a highly focused culture with an emphasis on proactive contact.
  • Compiling supplementary sales plans and projects as appropriate throughout the year.
  • Driving revenue from existing clients, across Cision portfolio of PR products and services.
  • Managing the effective renewal process for subscriptions, identifying and maximising up-sell and cross-sell opportunities.
  • Predicting future downturns in revenue and ensuring plans are in place to address shortfall.
  • Formulating and implementing account management strategies that provide an appropriate level of focus on clients relative to requirements, budget, and future revenue potential.
  • Preparing and writing comprehensive and compliant tender responses tailored to client requirements, ensuring alignment with objectives and value propositions.
  • Collaborating with cross-functional teams to gather information, ensuring accurate and compelling content for tender submissions.
  • Delivering professional presentations to clients and stakeholders, effectively communicating key messages and value propositions.
  • Managing multiple tender and presentation deadlines, maintaining high quality standards and attention to detail.

Essential skills and experience:

  • Proven track record of exceeding targets.
  • Process-driven in your approach to achieving predetermined KPIs.
  • Experience of pipeline management within the Salesforce platform.
  • Ability to communicate and influence at all levels within the organisation.
  • Ability to build and foster relationships with key stakeholders within the organisation.
  • Problem-solving skills.
  • Customer Focus.
  • Negotiation Skills.
  • Results Focus.

Key internal relationships:

  • Customer Success & Support.
  • Retention and Account Management team.
  • New Business teams.
  • Operations team.
  • Product teams.
  • Finance.
  • Human Resources.
  • Marketing.
  • Insight.
  • Legal.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations.

Account Director, Retention London, England, United Kingdom - Hybrid employer: Cision Global

Cision is an exceptional employer that champions a culture of empowerment, collaboration, and innovation, making it an ideal place for an Account Director in Retention. Located in London, our hybrid work model offers flexibility while fostering strong client relationships and driving meaningful contributions to the public sector. With a commitment to diversity and inclusion, along with ample opportunities for professional growth, Cision ensures that every employee can thrive and make a significant impact in their role.
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Contact Detail:

Cision Global Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Account Director, Retention London, England, United Kingdom - Hybrid

Tip Number 1

Familiarise yourself with Cision's products and services, especially those related to PR and media management. Understanding the nuances of their offerings will help you articulate how you can drive revenue and retention effectively during interviews.

Tip Number 2

Network with current or former employees on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Account Director role.

Tip Number 3

Prepare specific examples from your past experience that demonstrate your ability to exceed targets and manage client relationships. Be ready to discuss how you've successfully implemented account management strategies in previous roles.

Tip Number 4

Stay updated on industry trends and challenges within the public sector. Being knowledgeable about current events and how they impact Cision's clients will show your commitment and readiness to tackle the role's responsibilities.

We think you need these skills to ace Account Director, Retention London, England, United Kingdom - Hybrid

Proven Track Record of Exceeding Targets
Pipeline Management within Salesforce
Strong Communication Skills
Influencing Skills at All Levels
Relationship Building with Key Stakeholders
Problem-Solving Skills
Customer Focus
Negotiation Skills
Results Orientation
Attention to Detail
Presentation Skills
Strategic Account Management
Sales Planning and Implementation
Cross-Functional Collaboration

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in account management and retention strategies. Use specific metrics to demonstrate how you've exceeded targets in previous roles, as this aligns with the expectations for the Account Director position.

Craft a Compelling Cover Letter: In your cover letter, express your passion for communication and client relationships. Mention how your skills in problem-solving and negotiation can contribute to Cision's goals, particularly in maximising Gross Retention Rate and Net Revenue Retention.

Showcase Relevant Skills: Emphasise your experience with pipeline management, especially if you have used Salesforce. Highlight your ability to communicate effectively at all levels and build relationships, as these are key skills for the role.

Prepare for Potential Questions: Think about how you would approach challenges related to revenue downturns and upselling opportunities. Be ready to discuss your strategies for managing client portfolios and achieving performance targets during interviews.

How to prepare for a job interview at Cision Global

Showcase Your Track Record

Be prepared to discuss specific examples of how you've exceeded targets in previous roles. Highlight your achievements in managing customer portfolios and driving revenue growth, as this aligns directly with the responsibilities of the Account Director position.

Demonstrate Process-Driven Mindset

Cision values a process-driven approach to achieving KPIs. Be ready to explain how you manage your pipeline, particularly using tools like Salesforce, and how you ensure that your strategies are data-informed and results-oriented.

Emphasise Relationship Building

Since the role involves fostering strong client relationships, share examples of how you've successfully built rapport with stakeholders in past positions. Discuss your negotiation skills and how they have helped you maintain and grow client accounts.

Prepare for Collaborative Scenarios

Collaboration is key at Cision. Think of instances where you've worked with cross-functional teams to achieve a common goal. Be ready to discuss how you gather information and create compelling content for presentations or tender submissions.

Account Director, Retention London, England, United Kingdom - Hybrid
Cision Global
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  • Account Director, Retention London, England, United Kingdom - Hybrid

    London
    Full-Time
    43200 - 72000 £ / year (est.)

    Application deadline: 2027-05-30

  • C

    Cision Global

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