At a Glance
- Tasks: Design and implement Cisco IP Contact Centre solutions for diverse customer needs.
- Company: Join a leading consultancy team at Cisilion, known for innovation.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Be part of a dynamic team with exciting projects and career advancement.
- Why this job: Make a real difference by enhancing communication solutions for various users.
- Qualifications: Experience in Cisco systems and strong problem-solving skills required.
The predicted salary is between 60000 - 80000 € per year.
Purpose of the role: You will be a part of a Unified Communications consultancy team, responsible for the design, implementation and support of Cisco IP Contact Centre solutions for Cisilion customers. Project size will vary between 20 to 2000 users.
Responsibilities:
- Deliver full lifecycle services to Cisilion customers
- Capture customer requirements - design call flow and produce scripts
- Design and implement to customer requirements (Contact Centre that use voice, e-mail, video, text and IM as contact methods)
- Plan, design and implement the IP Telephony Networks
- Suggest and support the improvements for the IP Telephony Networks
Senior Cisco Contact Centre Consultant in Leatherhead employer: Cisilion
Cisilion is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in Cisco IP Contact Centre solutions will be valued and nurtured. With a strong focus on employee growth, we offer continuous training and development opportunities, ensuring you stay at the forefront of technology in a dynamic environment. Located in a vibrant area, our team enjoys a supportive atmosphere that encourages creativity and teamwork, making Cisilion a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Cisco Contact Centre Consultant in Leatherhead
✨Tip Number 1
Network with industry professionals! Attend events or join online forums related to Unified Communications. This way, we can connect with potential employers and get insider info on job openings.
✨Tip Number 2
Showcase your skills in action! Create a portfolio that highlights your previous projects, especially those involving Cisco IP Contact Centre solutions. We want to demonstrate our expertise and problem-solving abilities.
✨Tip Number 3
Prepare for interviews by practising common questions related to contact centre design and implementation. We should also be ready to discuss how we've improved IP Telephony Networks in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our applications to highlight our relevant experience directly related to the role.
We think you need these skills to ace Senior Cisco Contact Centre Consultant in Leatherhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Cisco Contact Centre Consultant role. Highlight your experience with Cisco IP Contact Centre solutions and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Showcase Your Projects:When writing your application, don’t forget to showcase specific projects where you’ve designed or implemented contact centre solutions. We love seeing real examples of your work, especially if they involved varying project sizes like those we handle at Cisilion.
Be Clear and Concise:Keep your application clear and concise. Use bullet points where possible to make it easy for us to read through your experience and skills. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Cisilion
✨Know Your Cisco Inside Out
Make sure you brush up on your knowledge of Cisco IP Contact Centre solutions. Be ready to discuss specific projects you've worked on, especially those involving design and implementation. This will show that you’re not just familiar with the technology but have hands-on experience.
✨Understand Customer Needs
Since capturing customer requirements is key, think about how you’ve successfully gathered and translated client needs into actionable designs in the past. Prepare examples that highlight your ability to listen and adapt to different customer scenarios.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss challenges you've faced in previous projects, particularly around IP Telephony Networks. Highlight how you identified issues and implemented improvements, as this will demonstrate your proactive approach and technical expertise.
✨Practice Your Communication Skills
As a consultant, clear communication is vital. Practice explaining complex concepts in simple terms, as you may need to do this with clients who aren’t tech-savvy. This will help you stand out as someone who can bridge the gap between technical and non-technical stakeholders.
