At a Glance
- Tasks: Troubleshoot and solve complex customer problems on Cisco UC systems.
- Company: Join Cisilion, a leading Cisco Gold Partner with a collaborative culture.
- Benefits: Competitive salary, career progression, and opportunities for professional development.
- Other info: Dynamic work environment with potential for growth in network consultancy.
- Why this job: Make a real impact in the tech world while advancing your career.
- Qualifications: 2+ years of experience with Cisco UC applications and excellent customer-facing skills.
The predicted salary is between 35000 - 45000 £ per year.
Cisilion is a Cisco Gold Partner and supports a vast range of Cisco products and technologies. Working with Cisilion’s escalation engineers, you will be responsible for troubleshooting and solving complex customer problems on their UC systems. This role offers a career progression to the network consultancy team.
KEY RESPONSIBILITIES
- Configure the Cisco Unified Call Manager to support IP Phone Features
- Create and/or delete extension mobility, music on hold, etc.
- Configure, maintain and troubleshoot Cisco Unity systems
- Monitor and manage the IP telephony network using real-time monitoring tools
REQUIREMENTS
Must have:
- At least 2 years’ experience of working on Cisco UC applications such as Call Manager, UNITY, UCCX and Presence
- Sound knowledge of SNMP protocol and NMS (Network Management Systems) testing
- Experience of IP Telephony / IPT Network Management
- Experience of configuring Cisco IP telephony devices, for example: Cisco Call Manager 7.x, 8.x, 9.x, Cisco Call Manager Express, Cisco Unity, Cisco Unity Express, IPCC Express, Voice Gateways based on H.323, MGCP and SIP, Gatekeepers, ARC, Audio IP Phones 7940 & 7960 and Video IP Phone 7985G
- Experience of working to SLAs standards
- Knowledge of troubleshooting voice quality issues
- Experience of using SNMP-based Network Management systems and troubleshooting tools
- Experience of working in a reactive help-desk environment, in particular shift pattern arrangement
- Excellent customer-facing skills
- Good written and verbal communication skills
Nice to have:
- CCVP certification
- Experience of using ‘trouble-ticket’ applications
- Experience of configuring IP SLA for monitoring
- Knowledge of Solarwinds
- Cisco experience in Security, Wireless, Routing & Switching
Network Operations Engineer (Unified Communications) in Leatherhead employer: Cisilion
Cisilion is an exceptional employer that prioritises the growth and development of its employees, particularly in the dynamic field of Networking. With a strong focus on training and accreditation, we foster a collaborative work culture where your contributions are valued, and you can thrive in a supportive environment. Located in a vibrant area, we offer unique opportunities for career advancement while ensuring a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Network Operations Engineer (Unified Communications) in Leatherhead
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Cisilion and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Cisilion.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Network Operations Engineer (Unified Communications) in Leatherhead
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Cisilion.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Cisilion.
How to prepare for a job interview at Cisilion
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
