At a Glance
- Tasks: Troubleshoot and solve complex customer problems on Cisco UC systems.
- Company: Join Cisilion, a leading Cisco Gold Partner with a collaborative culture.
- Benefits: Competitive salary, career progression, and opportunities for professional development.
- Other info: Dynamic work environment with potential for growth in network consultancy.
- Why this job: Make a real impact in the tech world while advancing your career.
- Qualifications: 2+ years of experience with Cisco UC applications and excellent customer-facing skills.
The predicted salary is between 35000 - 45000 € per year.
Cisilion is a Cisco Gold Partner and supports a vast range of Cisco products and technologies. Working with Cisilion’s escalation engineers, you will be responsible for troubleshooting and solving complex customer problems on their UC systems. This role offers a career progression to the network consultancy team.
KEY RESPONSIBILITIES
- Configure the Cisco Unified Call Manager to support IP Phone Features
- Create and/or delete extension mobility, music on hold, etc.
- Configure, maintain and troubleshoot Cisco Unity systems
- Monitor and manage the IP telephony network using real-time monitoring tools
REQUIREMENTS
Must have:
- At least 2 years’ experience of working on Cisco UC applications such as Call Manager, UNITY, UCCX and Presence
- Sound knowledge of SNMP protocol and NMS (Network Management Systems) testing
- Experience of IP Telephony / IPT Network Management
- Experience of configuring Cisco IP telephony devices, for example: Cisco Call Manager 7.x, 8.x, 9.x, Cisco Call Manager Express, Cisco Unity, Cisco Unity Express, IPCC Express, Voice Gateways based on H.323, MGCP and SIP, Gatekeepers, ARC, Audio IP Phones 7940 & 7960 and Video IP Phone 7985G
- Experience of working to SLAs standards
- Knowledge of troubleshooting voice quality issues
- Experience of using SNMP-based Network Management systems and troubleshooting tools
- Experience of working in a reactive help-desk environment, in particular shift pattern arrangement
- Excellent customer-facing skills
- Good written and verbal communication skills
Nice to have:
- CCVP certification
- Experience of using ‘trouble-ticket’ applications
- Experience of configuring IP SLA for monitoring
- Knowledge of Solarwinds
- Cisco experience in Security, Wireless, Routing & Switching
Network Operations Engineer (Unified Communications) in Leatherhead employer: Cisilion
Cisilion is an exceptional employer that fosters a dynamic and collaborative work environment, where employees are encouraged to grow and develop their skills in cutting-edge Cisco technologies. With a clear pathway for career progression into the network consultancy team, Cisilion offers comprehensive training and support, ensuring that you can thrive in your role as a Network Operations Engineer. Located in a vibrant area, the company promotes a healthy work-life balance and values the contributions of each team member, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Network Operations Engineer (Unified Communications) in Leatherhead
✨Tip Number 1
Network with industry professionals! Attend events, join online forums, and connect with people on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions related to Cisco UC applications. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills through practical demonstrations. If you’ve worked on specific Cisco products, be ready to discuss your hands-on experience. We love seeing candidates who can back up their claims with real-world examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Network Operations Engineer (Unified Communications) in Leatherhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Cisco UC applications and any relevant troubleshooting skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about network operations and how your skills can benefit us at Cisilion. Keep it concise but impactful!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex customer issues in the past. We love seeing candidates who can think on their feet and provide solutions under pressure!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Cisilion
✨Know Your Cisco Stuff
Make sure you brush up on your knowledge of Cisco UC applications like Call Manager and Unity. Be ready to discuss your hands-on experience with these systems, as well as any troubleshooting you've done. It’s a great way to show you’re not just familiar with the tech, but that you can actually solve problems.
✨Show Off Your Troubleshooting Skills
Prepare some examples of complex customer problems you've solved in the past. Think about specific scenarios where you had to troubleshoot voice quality issues or manage IP telephony networks. This will demonstrate your practical skills and how you handle pressure.
✨Communicate Clearly
Since this role involves excellent customer-facing skills, practice explaining technical concepts in simple terms. You might be asked to describe how you would configure a Cisco device or resolve an issue, so being clear and concise is key. Remember, it’s all about making sure the customer understands!
✨Familiarise Yourself with SLAs
Understand the importance of Service Level Agreements (SLAs) in a help-desk environment. Be prepared to discuss how you’ve worked to meet these standards in previous roles. This shows that you value efficiency and customer satisfaction, which is crucial for this position.
