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- Tasks: Support clients by managing subscriptions, reporting, and providing usage guidance.
- Company: Join a growing tech company focused on delivering exceptional client experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Make a real impact while building meaningful relationships in a fast-paced tech setting.
- Qualifications: 1-3 years in customer support or client coordination; tech-savvy and detail-oriented.
- Other info: Ideal for ambitious individuals eager to advance in technology account management.
The predicted salary is between 28800 - 48000 £ per year.
The Associate Client Success Manager will support a portfolio of subscription-based and efficiently managed service clients by providing scalable success management, essential reporting, asset oversight, and usage guidance. This key role ensures that all clients—regardless of engagement level—receive consistent value, communication, and visibility. It serves as a bridge between transactional IT services and high-touch managed engagements, helping to deliver a cohesive and positive client experience across the board.
This is a junior-level, client-facing position ideal for someone with 1–3 years of experience in customer support, client coordination, or IT service administration who is eager to build a career in technology account management or client success. If you thrive in a dynamic, fast-paced environment, are passionate about building meaningful client relationships, and want to make a tangible impact in a growing technology business, we’d love to hear from you.
Knowledge & Experience- 1–3 years’ experience in a client-facing role (tech support, admin, or sales coordination)
- Basic understanding of Microsoft 365, Cisco licensing, or IT service platforms
- Strong attention to detail and documentation habits
- Excellent communication and time management skills
- Comfortable with customer calls, reporting tools (Excel, Power BI, or similar)
- Experience in an MSP, VAR, or IT reseller environment
- Familiarity with client success platforms (e.g., HubSpot, ChurnZero, Totango)
- ITIL awareness or entry-level IT certifications
- Ambitious and eager to grow within a client success or technology role
- Proactive mindset with a willingness to take initiative and learn
- Strong communicator, comfortable in client-facing conversations
- Organised and detail-oriented, with good follow-through
- Curious about technology and motivated to build product knowledge
- Adaptable, positive, and thrives in a collaborative, fast-paced environment
Associate Client Success Manager employer: Cisilion
Contact Detail:
Cisilion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Client Success Manager
✨Tip Number 1
Familiarise yourself with the tools and platforms mentioned in the job description, such as Microsoft 365 and reporting tools like Excel or Power BI. Having a solid understanding of these will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Showcase your communication skills by engaging in conversations with professionals in the client success field. Networking can provide valuable insights into the role and help you build relationships that may lead to referrals.
✨Tip Number 3
Research StudySmarter and our approach to client success. Understanding our values and how we engage with clients will allow you to tailor your discussions during interviews, showing that you're genuinely interested in being part of our team.
✨Tip Number 4
Prepare to discuss specific examples from your past experiences where you've successfully managed client relationships or resolved issues. This will highlight your relevant skills and show us that you can thrive in a client-facing role.
We think you need these skills to ace Associate Client Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles, particularly in customer support or IT service administration. Emphasise any familiarity with Microsoft 365, Cisco licensing, or similar platforms.
Craft a Compelling Cover Letter: In your cover letter, express your passion for building client relationships and your eagerness to grow within the technology sector. Mention specific examples of how you've successfully managed client interactions in the past.
Showcase Your Skills: Highlight your communication and time management skills in your application. Provide examples of how you've used reporting tools like Excel or Power BI to enhance client success or improve processes.
Demonstrate Your Proactivity: Illustrate your proactive mindset by sharing instances where you took the initiative to solve problems or improve client experiences. This will show that you're not just reactive but also forward-thinking.
How to prepare for a job interview at Cisilion
✨Showcase Your Client-Facing Experience
Make sure to highlight your previous roles in customer support or client coordination. Share specific examples of how you've successfully managed client relationships and resolved issues, as this will demonstrate your suitability for the Associate Client Success Manager position.
✨Demonstrate Technical Knowledge
Familiarise yourself with Microsoft 365, Cisco licensing, and any relevant IT service platforms. During the interview, mention your understanding of these tools and how they can enhance client success, showing that you're ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle client interactions. Prepare scenarios where you successfully navigated challenges or improved client satisfaction, as this will showcase your proactive mindset and communication skills.
✨Express Your Eagerness to Learn
Convey your ambition and willingness to grow within the client success field. Discuss any relevant courses or certifications you’re pursuing, and express your curiosity about technology, which will resonate well with the company's values.
