Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage alerts and incidents for clients while collaborating on technical troubleshooting.
- Company: Join a forward-thinking tech company focused on managed services.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be part of a dynamic team solving real-world tech challenges every day.
- Qualifications: Experience in technical support and foundational knowledge in networking and cloud technologies.
- Other info: Great career advancement potential in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Proactively managing alerts, events, incidents and requests for Cisilion’s Managed Services Clients. Performing initial technical triage through to either resolution or escalation across various tech stacks including Networking (Cisco/Fortinet/Meraki), Collaboration (Cisco Webex/UCCX) and Cloud (M365/Azure). Collaborating with senior engineering where required to support technical troubleshooting. Working closely with 3rd parties to manage shared incidents impacting Managed Services Clients, as well as handling RMAs and changes. Performing standard changes e.g. patching to ensure client infrastructure is optimized. Proactively communicating with Managed Services Clients to ensure they are updated and feel confident with the Cisilion service.
EXPERIENCE, SKILLS, KNOWLEDGE & QUALIFICATIONS
- Experience of working in a technical operational support environment – either remote or field based.
- Foundational technical experience of one or a combination of Microsoft 365, Azure and Cisco Networks (LAN/WAN/Wireless/Security).
- A combination of Networking and/or Cloud based certifications such as Network+/CCT/AZ900/MS900 – ideally working towards CCNA.
- Operational Service Management knowledge desired – Incident, Problem, Change and Event Management.
- Experience in automation and programming highly desirable (Python/PowerAutomate/Java/n8n).
- Experience of Service Now / Cherwell or similar ITSM tooling.
Technical Support Specialist employer: Cisilion Ltd.
Contact Detail:
Cisilion Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Microsoft 365, Azure, and Cisco Networks. We want to see you confidently tackle those technical challenges during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Simulate real-life scenarios where you manage incidents or requests. This will help us see how you think on your feet and handle pressure.
✨Tip Number 3
Network like a pro! Connect with professionals in the industry through LinkedIn or local meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with technical support and the specific technologies mentioned in the job description. We want to see how your skills align with what we need, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for our team. We love seeing enthusiasm and a personal touch!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who can manage incidents and requests effectively, so share those success stories that demonstrate your troubleshooting prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Cisilion Ltd.
✨Know Your Tech Stacks
Make sure you brush up on your knowledge of Networking, Collaboration, and Cloud technologies. Familiarise yourself with Cisco, Microsoft 365, and Azure, as well as any relevant certifications like Network+ or AZ900. This will help you answer technical questions confidently.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific incidents where you've successfully triaged or resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your operational service management experience.
✨Communicate Proactively
Since the role involves keeping clients updated, practice how you would communicate technical information clearly and effectively. Think about examples where you've had to explain complex issues to non-technical stakeholders and how you ensured they felt confident in the service.
✨Familiarise Yourself with ITSM Tools
If you have experience with Service Now, Cherwell, or similar ITSM tools, be ready to discuss it. If not, do a bit of research on how these tools work and their importance in incident and change management. This shows your willingness to learn and adapt.
