At a Glance
- Tasks: Manage and resolve client network incidents while collaborating with senior engineers.
- Company: Join Cisilion, a forward-thinking IT company focused on career growth.
- Benefits: Gain valuable training, certifications, and a supportive work environment.
- Other info: Dynamic team culture with opportunities for learning and development.
- Why this job: Kickstart your IT career and make a real impact in network management.
- Qualifications: 1+ years in technical support or relevant experience; CCNA certification preferred.
The predicted salary is between 28000 - 35000 £ per year.
We are looking for enthusiastic and driven individuals who are looking to build or maintain a lasting career in the IT industry. Cisilion will be working with you to set clear goals and expectations with regards to soft and technical skills, training and accreditations to take you through support roles and further within our Client Services department.
The Associate Network Engineer role is a 3rd Line support role whose primary responsibility is to manage and resolve Client Incidents, Problems, Changes and Requests across various Managed Service estates.
Key Responsibilities- Assist with network troubleshooting and support incident resolution across managed service client environments, escalating issues where appropriate.
- Support the investigation of recurring incidents and contribute to service improvement activities to enhance network reliability and performance.
- Collaborate with Observability engineering to identify trends in specific devices, stacks, and environments.
- Perform technical triage and assist with resolution and/or vendor escalation across LAN and WAN technologies (SD-WAN) and Wireless Networks.
- Work with senior engineers and cross-functional teams to help resolve persistent or high-impact network issues.
- Work closely with 3rd parties/vendors to support shared Incidents impacting Managed Services Clients, as well as RMAs and standard changes.
- Support planned network changes by following approved processes and best practices to minimise client disruption.
- Contribute to technical documentation, process improvement initiatives, and knowledge sharing within the team.
- Develop an understanding of network automation approaches and contribute to automation activities where appropriate.
- Document knowledge articles, network diagrams and other technical artefacts when required.
- 1+ years of experience in a high pace technical support environment, or relevant apprenticeship, placement, internship, or equivalent practical experience.
- Foundational experience supporting Network and Wireless infrastructure, with exposure to technologies such as Cisco, Meraki, Fortinet, Palo Alto and Azure Networks.
- Basic understanding of network security concepts including Firewalls, VPN, NAC, and IPS/IDS.
- Working knowledge of networking fundamentals and protocols such as TCP/IP, VLANs, routing, switching, DHCP, DNS and NAT.
- Certified to CCNA level (route/switch), Fortinet FCA/FCP, and/or Azure AZ-700 (or similar).
- An interest in automation, AI orchestration and scripting is desirable (for example Python, Power Automate, n8n, or Cisco DevNet).
- Demonstrates good verbal and written communication skills, with the ability to explain technical issues clearly to both technical and non-technical audiences.
- Shows accountability and a willingness to learn, taking ownership of assigned tasks and seeking guidance when needed.
- Maintains a positive attitude and contributes constructively as part of the team.
- Uses available information to identify key issues and supports problem solving with guidance from more experienced colleagues.
- A willing team player who builds productive working relationships across teams with respect and rapport.
- Communicates openly and honestly, pays attention to detail, and remains calm under pressure.
- Shows an interest in automation principles and concepts to help reduce manual effort.
- Displays resilience and adaptability when working through challenging situations.
- Keen to learn from Issues and Problems and support activities through to resolution.
Associate Network Engineer employer: Cisilion Ltd.
Cisilion is an exceptional employer that prioritises the growth and development of its employees, particularly in the dynamic field of IT. With a strong focus on training and accreditation, we empower our Associate Network Engineers to enhance their technical skills while fostering a collaborative and supportive work culture. Located in a vibrant environment, we offer unique opportunities for career advancement and involvement in innovative projects, making it a rewarding place to build a lasting career.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Network Engineer
✨Tip Number 1
Network with industry professionals! Attend meetups, webinars, or online forums related to network engineering. This way, we can learn from others' experiences and maybe even get some insider tips on job openings.
✨Tip Number 2
Practice your technical skills! Set up a home lab or use simulation software to get hands-on experience with networking technologies like Cisco or Fortinet. The more confident we are in our skills, the better we’ll perform in interviews.
✨Tip Number 3
Prepare for common interview questions! We should be ready to discuss our past experiences, especially those that highlight our problem-solving skills and teamwork. Practising answers out loud can really help us feel more at ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to show your interest in the role directly. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Associate Network Engineer
Some tips for your application 🫡
Show Your Enthusiasm:We want to see your passion for the IT industry! Make sure to express your excitement about the Associate Network Engineer role and how it aligns with your career goals. A little enthusiasm goes a long way!
Tailor Your Application:Don’t just send a generic application. We love it when candidates customise their CVs and cover letters to highlight relevant experience, especially with network technologies like Cisco or Azure. Show us why you’re the perfect fit!
Highlight Your Problem-Solving Skills:Since this role involves troubleshooting and resolving incidents, make sure to include examples of how you've tackled technical challenges in the past. We want to know how you think on your feet!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Cisilion Ltd.
✨Know Your Tech Basics
Make sure you brush up on your networking fundamentals and protocols like TCP/IP, VLANs, and routing. Being able to explain these concepts clearly will show that you have a solid foundation for the Associate Network Engineer role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Whether it was troubleshooting a network problem or collaborating with a team to resolve an incident, having specific stories ready will demonstrate your ability to handle challenges effectively.
✨Be Ready to Discuss Automation
Since there's an interest in automation and scripting, be prepared to talk about any experience you have with tools like Python or Power Automate. Even if you're just starting out, showing enthusiasm for learning these skills can set you apart.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms, as you'll need to communicate with both technical and non-technical audiences. Good communication skills are key, so don’t hesitate to showcase your ability to convey complex ideas clearly.
