Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage alerts and incidents for clients while troubleshooting tech issues.
- Company: Join a forward-thinking tech company focused on managed services.
- Benefits: Competitive pay, flexible working options, and opportunities for growth.
- Why this job: Be the go-to tech guru and make a difference for clients every day.
- Qualifications: Experience in tech support and knowledge of Microsoft 365, Azure, or Cisco.
- Other info: Dynamic team environment with plenty of learning opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Proactively managing alerts, events, incidents and requests for Cisilion’s Managed Services Clients. Performing initial technical triage through to either resolution or escalation across various tech stacks including Networking (Cisco/Fortinet/Meraki), Collaboration (Cisco Webex/UCCX) and Cloud (M365/Azure). Collaborating with senior engineering where required to support technical troubleshooting. Working closely with 3rd parties to manage shared incidents impacting Managed Services Clients, as well as handling RMAs and changes. Performing standard changes e.g. patching to ensure client infrastructure is optimized. Proactively communicating with Managed Services Clients to ensure they are updated and feel confident with the Cisilion service.
EXPERIENCE, SKILLS, KNOWLEDGE & QUALIFICATIONS
- Experience of working in a technical operational support environment – either remote or field based.
- Foundational technical experience of one or a combination of Microsoft 365, Azure and Cisco Networks (LAN/WAN/Wireless/Security).
- A combination of Networking and/or Cloud based certifications such as Network+/CCT/AZ900/MS900 – ideally working towards CCNA.
- Operational Service Management knowledge desired – Incident, Problem, Change and Event Management.
- Experience in automation and programming highly desirable (Python/PowerAutomate/Java/n8n).
- Experience of Service Now / Cherwell or similar ITSM tooling.
Technical Support Specialist employer: Cisilion (Group) Ltd
Contact Detail:
Cisilion (Group) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Microsoft 365, Azure, and Cisco Networks. We want to see you confidently tackle those technical challenges during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Simulate real-life scenarios where you manage incidents or requests. This will help us see how you think on your feet and handle pressure.
✨Tip Number 3
Network like a pro! Connect with professionals in the industry through LinkedIn or local meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and any relevant certifications. We want to see how your skills match up with the job description, so don’t be shy about showcasing your expertise in Microsoft 365, Azure, and Cisco Networks!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with us at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, highlight specific examples where you've successfully managed incidents or resolved technical issues. We’re looking for those who can proactively tackle challenges, so share your stories of troubleshooting and collaboration with others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Cisilion (Group) Ltd
✨Know Your Tech Stacks
Make sure you brush up on your knowledge of Networking, Collaboration, and Cloud technologies. Familiarise yourself with Cisco, Microsoft 365, and Azure, as well as any relevant certifications you might have. Being able to discuss these confidently will show that you're ready to tackle the technical challenges.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully triaged incidents or resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your operational service management knowledge and your ability to handle real-world scenarios.
✨Communicate Proactively
Since the role involves keeping clients updated, practice how you would communicate technical information clearly and effectively. Think about how you can explain complex concepts in simple terms. This will highlight your ability to build confidence with clients and work collaboratively with teams.
✨Familiarise Yourself with ITSM Tools
If you have experience with Service Now, Cherwell, or similar ITSM tools, be ready to discuss it. If not, do a bit of research on how these tools function and their importance in incident and change management. Showing that you understand these systems will give you an edge in the interview.
