Operations Lead, Cisco Live EMEA

As the Operations Lead for Cisco Live EMEA, you will be the strategic and operational architect behind Cisco's premier flagship event in the EMEA region. You will be responsible for orchestrating memorable event experiences for Cisco’s customers, partners and employees, hosting over 21,000 in-person attendees and reaching over 47 million digital viewers globally.

Meet the Team: This is an opportunity to be part of an award-winning, world-class event team. This team is at the heart of Cisco’s customer engagement strategy, tasked with delivering consistent, high-value, and innovative experiences that connect Cisco with its most important global audiences. Our goal is to transform Cisco´s relationships with customers and partners whilst driving measurable business impact for the company.

What You'll Do:

• Strategic Leadership: Serve as a key member of the Cisco Live EMEA Team, defining the long-term vision for Cisco Live EMEA and ensuring alignment with Cisco's global corporate strategies. With the event moving to London for a three-year residency, you will play a lead role in this transition and be integral to setting the strategic roadmap for future growth.
• End to End Program Management: Architect and govern the full operational lifecycle of Cisco's flagship event, ensuring that complex workstreams are integrated seamlessly from initial planning through to on-site execution.
• Data-Driven Innovation: Lead comprehensive data audits (multi-year analysis) to identify trends and opportunities, analyzing attendee behaviours.
• Stakeholder & Vendor Management: Manage large-scale vendor relationships, ensuring rigorous adherence to budget, timelines, and quality standards.
• Global Collaboration: Work with our US and APJC teams to share best practices, ensuring a seamless "One Cisco" experience across all regions.

Who You Are:

• Experienced Operations Leader: You have 10-15+ years of experience managing large-scale, complex regional events (20,000+ attendees).
• A Strategic Thinker: You look beyond the current event cycle to identify future opportunities, particularly in transitioning events into new geographies.
• Data and Analytics: You are comfortable using data and analytics to drive decision-making.
• Resilient & Adaptable: You thrive in fast-paced, high-pressure environments.
• A Master Communicator: You possess the gravitas to influence high-level management and the interpersonal skills to build strong, lasting relationships with suppliers and internal partners.

Qualifications:

• Minimum of 10 years’ experience in senior event operations or program management.
• Adept when working independently and as part of a team.
• Good organisation skills with the ability to plan and prioritise.
• Ability to multi-task under extreme pressure and work to strict deadlines without compromising standards.
• Have the gravitas to build and leverage relationships across all levels.
• Be able to work flexibly in a fast-paced changing environment.
• Fluency in English (additional European languages are a plus).
• Bachelor’s or master’s degree.
• Moderate travel required.

Why Cisco? At Cisco, we’re revolutionising how data and infrastructure connect and protect organisations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.